Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes, we offer shipping worldwide, we don't collect VAT so the fees are the backer responsability. US- backers : We have found some DDP (duty paid) solutions to be able to send the packages to the US currently so the additional fee will be added to the shipping cost after the campaign along with shipping.
For this time you can choose most of your rewards during the live campaign using the add-ons section. Once the campaing has ended you will receive a survey form to fill out to confirm each one of your rewards along with your shipping informations.
This specific pledge allow you to choose each one of your rewards with the add-ons sectio so no blind items, you picke everything you want !
The blind bag pledges are meant to get several pins from different thematic : animal / artefacts / goddess without choosing a specific item. These pledges are for standard grade pins contrary to the bling bag - B grade pledge. The blind bags are discounted by comparison to the unit price.
The pledge "Pair of earrings" allow you to choose the earrings model but you have to choose in the next add-ons page the dangling charm you want to build your unique pair of earrings ! The dangling charm available are only visible with the "Pair of earrings" pledges.
No, we don't send refunds as this event is a "ready to ship" campaign, it's similar to an online order so please pledge only if you are sure you want to shop from us !
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.