Quick update to share something I learned from the fulfillment team today! (It's nothing bad, don't worry 😉)

Of the 300 orders that have now gone out, about 135 went out as split orders due to an inventory error (basically their system being unable to locate some tiny teeth stock).

The folks processing orders- not knowing any better -shipped what was showing up on their screens because the system was allowing them to ship some items separately. Thankfully the higher ups caught it and fixed it this week, and won't be charging me for the additional postage needed to ship out the 2nd half of those 135 orders.

So if you received your package this week but it was missing some items: this is probably why! The rest of your order will be on the way shortly, no need to panic👌

I should also have a list of every order affected by next week as well, so on the off chance there are some genuine order discrepancies that need to be addressed, I can do that then.

To summarize: if you received a package but it was missing items, hold off on shooting me an email-- those items are on the way now! Thanks! 💖