Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes! But please be aware that VAT is NOT covered so you will be responsible for paying these fees, plus any outstanding tariffs when your plush enters the country. I am not responsible for packaged returned to sender or discarded due to unpaid VAT or tariff fees.
Yes! The preorder store will be open to all domestic and international snughoul fans. Preorders are estimated to close sometime around May 2026.
Unfortunately Snughouls are just a little too round to comfortably fit into most BAB clothes. Around the neck or hand accessories may work, however!
Please reach out to [email protected] with any questions for Evan, the creator!
Collab rewards are added automatically to your pledge and you will see them during the survey portion of the project!
If the plushies have not yet gone into production, you're welcome to contact me at [email protected] to request a refund. After the plushies have entered production, I can no longer offer refunds due to the funds raised being used to purchase the various campaign rewards.
The longer answer is, it highly depends on a number of variables. How big the campaign is, how long the plushies are in production, how long they take to reach me after they leave the factory, and so on. Please see the main campaign page for my best guess as to when your plush will ship, but also be aware this estimate is just that-- a guess. As production progresses and I get a better idea of how long everything will take, I'll be able to share a more accurate timeline and can adjust the estimated delivery date accordingly.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.