Frequently Asked Questions
Find answers to your questions
Project FAQ
We’re on a mission to gift more pins than ever before during this campaign. To keep things simple there will be limited tier options. Instead of a variety of bundle options the add-ons will have discounted pricing. Backers will have opportunities to earn BONUS PIN GIFTS!
What if my pledge payment fails? Don't worry, little witch — sometimes spells fizzle! You'll have time to fix your pledge before surveys are sent. Just remember: only pledges completed prior to surveys being sent unlock the magickal extras like free gifts, stretch goals, and campaign bonuses. This policy helps protect creators and campaigns from the growing issue of failed pledges and repeat offenders.
BONUS PIN GIFTS Bonus gifts are earned only during the campaign. Add-ons in surveys won't qualify, all enchanted gifts will be added to your order before surveys go out. The bonus pin gifts will not show up on your order summary as they will be added in the pledge manager.
Pins are rarely truly flawless. Minor imperfections will occur in pins of any grade. I do my best to send you the best. If your pin has visible severe flaw that I missed please reach out with your order name and a photo of the item you would like to discuss. Our pins are crafted through a combination of human and machine processes. As a result, each pin is unique and may feature minor variations or imperfections, such as small scratches, specs, or slight misalignments. These are a natural part of the production process and not considered defects. Pin points are sharp. They are not intended for children under 12. Please use care when attaching or removing. Choking hazard, contains small parts. Keep out of reach of young children. By purchasing, you acknowledge and accept the conditions and warnings associated with such items.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.