Frequently Asked Questions
Find answers to your questions
Project FAQ
The shipping manager is an 11yr old corgi named Lucifur. You can see her at https://www.instagram.com/lucifurcorgi/
If an item is unlocked, then the raised amount will pay for the production of a certain number of items. if their is anything left after backer rewards are sent out then they will be available at conventions for purchase but typically there is not much left after backer packages are sent out so be sure to back the project to get something in particular.
You KNOW it!
If there are any usps issues we can submit a claim with usps and go from there to replace the package. Sometimes packages get delayed for some issue or another but if you notice a package is stuck along the way you can either reach out to usps yourself or let us know and we can contact them as well.
We are located in Portland Oregon USA
There are 4 people in total that have their artistic fingers in the bowl, with 1 artist as the main project manager coordinating the project.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.