Frequently Asked Questions
Find answers to your questions
Project FAQ
We will be using the Backerkit pledge manager system. You will be able to edit your pledge, add items, change your shipping address, etc. for several months after the campaign closes.
We've partnered with Bulu as our shipping and fulfilment provider, as they specialize in the careful distribution of high quality items like these.
We will ship albums worldwide.
We do not charge extra for duties like tariffs, customs, or VAT. Because we ship directly to backers rather than using an import agency, the backer counts as the importer, and any customs due are charged directly to them upon delivery. VAT and customs fees are the responsibility of the recipient. If your package is returned to us because of refusal to pay, we will ask you to reimburse us for any return fees before we re-ship the package to you.
Please understand that you are pledging in order to make this project a reality, not simply to buy a product. You can cancel your pledge at any time during the Kickstarter campaign and you will not be charged. Once the campaign closes and cards are charged, no refunds will be given. Similarly, we can not accept returns or exchanges. We take great care to ensure that parcels are packed securely, however, in the event that a parcel is damaged, destroyed, or lost in transit, please contact us for a replacement. We may ask for additional information, but we will do everything we can to resolve any issues. Packages that are returned to us due to delivery refusal, refusal to pay customs/tariffs/VAT, abandonment at the post office, etc. can be re-shipped, however you will be responsible for paying the shipping costs again.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.