Frequently Asked Questions
Find answers to your questions
Project FAQ
The files have been thoroughly tested for FDM printing, and we've found that a 0.2mm layer resolution maintains the details perfectly. You can, of course, print using a resin printer for even finer detail, as long as it can handle a build height of up to 180mm. However, we recommend FDM printing for greater strength and durability.
No problem, just send us a direct message or an email at [email protected], and we'll work together to find a solution.
Due to varying calibration settings on different 3D printers, the tolerances may differ, causing minor misalignments. To fix this, you can simply add a washer (3D file included) to ensure perfect alignment between the pieces. This will help accommodate any slight variations and provide a smooth fit!
3mf multi-color files are INCLUDED ONLY for the first 5 elementale tubes
The accessories included with the tubes are: -Label: The "top" part has an hole for inspection, but you can close it with the label part. No glue needed. -Paint helper. You can use to when painting the tube - Strap ring: you can print 2 of those and attach a strap. Useful for carrying the tube. -washer02 and washer03: 2 different thickness washers when you have aligning problems.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.