Frequently Asked Questions
Find answers to your questions
Project FAQ
Be a pre-launch follower (who pledges after launch) Be a returning backer from a previous campaign!
All shipping fees are collected after the campaign. Buyer is responsible for shipping! If you are outside of the USA, buyer is responsible for any fee's associated with receiving their package. Estimated shipping costs: ♡ $5-15 USA ♡ $15-35 UK ♡ $15-$35 Canada ♡ $15-$35 Australia, NZ, Ireland, Norway ✨ Shipping is collected after campaign ends ✨ I AM NOT SHIPPING TO THE EU :( SORRY!
Feel free to message me here or on Instagram @nekofamplush! Please keep in mind that you will need to provide me with order information if you contact me elsewhere.
♡ Campaign starts mid January♡ ♡ Ends February 7th - Bulk order of plushies will be placed 2 weeks after campaign finishes (turnaround time is around 35-40 days) ♡ ♡ March Bulk plushies arrive to me and I will begin sorting orders. ♡ ♡ End of April/May ASAP Orders are shipped out! I will keep you updated every step of the way with emails or post updates on here and on Instagram! This is my first campaign, so your patience and understanding are gladly appreciated :) ♡ Our latest expected delivery date for all rewards: April 2026 ♡ This is subject to change if there are any delays in manufacturing or shipping from overseas! I will keep everyone up to date at all times :)
Refunds & Cancellations No refunds or cancellations once: The campaign has ended, or You’ve placed an order in the preorder store. Returns We do not accept returns, except for defective items. Defects include: holes, popped seams, torn embroidery, missing parts (ears, limbs, etc.) If you receive a defective item, contact us within 7 days at [email protected] for help with a return or exchange.
Yes! For further info, please check BackerKit's information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.