BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What are your shipping procedures and policies?
Backers are responsible for all taxes and fees associated with their packages. We do not collect or remit VAT or any other taxes; these are the responsibility of backers. We will correctly mark all packages as merchandise with an accurately declared pledge value. We will correctly ignore any requests to mark packages as "gifts" or with a lower declared value than the pledge amount. Domestic Shipping We ship all domestic packages via tracked USPS Ground Advantage (formerly First Class Packages). You will receive a tracking number and packages normally arrive within 4-8 business days after you receive the tracking number. You may see packages appear not to move for a day or two after the number is generated; this is because it takes us time to pack all backer rewards and get them to the post office, and then from there it may take a day or so for the packages to be scanned and begin to move. NerdyKeppie is not responsible for packages marked 'delivered' by carriers. Provision of a secure shipping address is the responsibility of backers: we cannot replace packages stolen by "porch pirates" or lost to other mishaps after they are marked delivered by carriers. International Shipping Packages take anywhere from 2-8 weeks for delivery. In many cases, tracking ceases when the package leaves the US, but some countries may provide enhanced tracking. All packages are shipped via USPS International First Class Package service. NerdyKeppie is not responsible for packages marked 'delivered' by carriers. Provision of a secure shipping address is the responsibility of backers: we cannot replace packages stolen by "porch pirates" or lost to other mishaps after they are marked delivered by carriers. Please note, due to COVID-19 restrictions, NerdyKeppie cannot ship to all countries. Please check to see if shipping services in your country are suspended before pledging by checking the USPS's list of International Mail Service Suspensions. Due to lack of complete shipping insurance, high rates of package loss, and/or mail embargos, NerdyKeppie is unable to ship to Israel, Russia or Commonwealth of Independent States countries (Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan). Pledges with shipping addresses in these countries will be refunded and you will receive no rewards. NerdyKeppie uses no algorithmically-created images (commonly and erroneously called "AI") images or text in any of our work, now or ever.
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like