I've messaged Backerkit Support about the creator in order to see if they can contact them in a way we can't. Here is the message Backerkit Support sent back a few days ago. "Thank you for reaching out to BackerKit Backer Support, although I'm sorry to hear about the lack of communication! I've reached out to the project team to ask for an update. I'll circle back with you as soon as I hear back from them! Thank you for your patience in the meantime," I know it's not much but its at least on their radar as an issue. I'll let you guys know if I get anything else from them.