I sent an email along with filling out the strange survey, but I haven't received any notice that they have seen it or anything. Granted, I requested a refund or more than one collaboration pin (as I love foxes), so maybe they weren't expecting to respond to people and expected them to just chose what they wanted in the survey and email... but if they put so much emphasis on the email, surely they were going to respond as promised on the survey?? So just wondering if anyone else has tried to contact and heard anything back from them? They just sent out an update earlier for their new campaign, but surely they should focus on fulfilling this one and handle customer complaints first, yeah?