I saw your response regarding refunds for the Lairs add-on, but when I went to my survey I saw I had a $10 credit instead. Is there intended to be a REFUND, or is that money just a credit on the backerkit survey now? There's a huge difference between getting that money back, versus getting an extra $10 (that isn't enough on its own to add anything additional to your order, so doing so would necessitate spending even MORE) solely in a context where the money still goes to you. If I don't spend the credit, is it refunded to me? Because if not, it's a total waste. I would sincerely like a REFUND in the proper sense.
Hey Daarka, we can do a $10 refund as well if that works better for you. I have refunded you the $10 to your account let me know if you have any questions.
- Taylor Hall "Bear"
This user is a top contributor to this community!
I saw your response regarding refunds for the Lairs add-on, but when I went to my survey I saw I had a $10 credit instead. Is there intended to be a REFUND, or is that money just a credit on the backerkit survey now? There's a huge difference between getting that money back, versus getting an extra $10 (that isn't enough on its own to add anything additional to your order, so doing so would necessitate spending even MORE) solely in a context where the money still goes to you. If I don't spend the credit, is it refunded to me? Because if not, it's a total waste. I would sincerely like a REFUND in the proper sense.
Hey Daarka, we can do a $10 refund as well if that works better for you. I have refunded you the $10 to your account let me know if you have any questions. - Taylor Hall "Bear"