BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How should I contact you?
All inquiries should be directed to @ [email protected]
Why should I pledge?
By pledging you are helping Onicake bring more sharks, shrimps & orcas into the world! You are also guarantee an incredibly unique bag or plushie with a lower price! But in how seriousness, we rely on backers to help bring these projects into reality and appreciate every backer.
How do I choose which items I want?
At the end of the campaign we will be sending out surveys. The surveys will be sent via email, through the survey every backer will have the opportunity to make their selections on the available options based on your pledge and unlocked items. You will also have the option to add any additional items despite the campaign having already been completed.
When will I be charged for Shipping?
Shipping will be calculated and charged always via BackerKit, but AFTER the campaign is over, some time before we'll ship the rewards out. Due to the fluctuating shipping costs, this is to ensure getting the best price on the backers order based on the weight of the package & the country it will be shipping to, this includes domestic (US) & overseas.
Why is international shipping so expensive?
Shipping is based on the size + weight of the package + shipping insurance fees. We are very sorry for the fees, but unfortunately, this is something we have no control over.
What if I moved or change my address after the campaign is over?
You can edit your address through BackerKit at any time you want up until I have the items in hand and am ready to ship them out! I’ll send reminders out to everyone before locking addresses closer to the ship out date.
When will I receive my items? and/or Is this Timeline Accurate?
Please refer to the Timeline in the Story Tab for a breakdown on the Timeline for Bags & Plushies. Please note that the Timeline is an estimation on when we expect to receive items, please note that there may be delays. We will of course communicate any delays on items as they occur.
Will the Sharks, Shrimps & Orcas be available also after the campaign?
Whatever inventory that is leftover after fulfillment will go live on our site. Please note that these items will be posted at a higher price & we cannot guarantee which items & colors will be available.
How does the refund policy work for this campaign?
We do not offer refunds once the campaign ends. Please ensure that you are committed to your pledge. The only exceptions will be orders damaged or lost in the mail, and we will work with you on a solution!