All inquiries should be directed to @ [email protected]

By pledging you are helping Onicake bring more sharks, shrimps & orcas into the world! You are also guarantee an incredibly unique bag or plushie with a lower price! But in how seriousness, we rely on backers to help bring these projects into reality and appreciate every backer.

At the end of the campaign we will be sending out surveys. The surveys will be sent via email, through the survey every backer will have the opportunity to make their selections on the available options based on your pledge and unlocked items. You will also have the option to add any additional items despite the campaign having already been completed.

Shipping will be calculated and charged always via BackerKit, but AFTER the campaign is over, some time before we'll ship the rewards out. Due to the fluctuating shipping costs, this is to ensure getting the best price on the backers order based on the weight of the package & the country it will be shipping to, this includes domestic (US) & overseas.

Shipping is based on the size + weight of the package + shipping insurance fees. We are very sorry for the fees, but unfortunately, this is something we have no control over.

You can edit your address through BackerKit at any time you want up until I have the items in hand and am ready to ship them out! I’ll send reminders out to everyone before locking addresses closer to the ship out date.

Please refer to the Timeline in the Story Tab for a breakdown on the Timeline for Bags & Plushies. Please note that the Timeline is an estimation on when we expect to receive items, please note that there may be delays. We will of course communicate any delays on items as they occur.

Whatever inventory that is leftover after fulfillment will go live on our site. Please note that these items will be posted at a higher price & we cannot guarantee which items & colors will be available.

We do not offer refunds once the campaign ends. Please ensure that you are committed to your pledge. The only exceptions will be orders damaged or lost in the mail, and we will work with you on a solution!

BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.

If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.

Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.

1. Select a pledge level with the reward(s) you would like to receive
2. Select any add-ons
3. Confirm your pledge!

• You are charged only if the campaign meets its funding goal.
• Charges happen when the campaign ends, not when you pledge.

After the campaign ends, you'll receive a survey to pay for any applicable shipping fees, calculated based on your shipping address.

Pay Over Time allows you to split your pledge into multiple payments over a set period. Your card will be charged according to the payment schedule (four monthly payments). Only available for projects that enable this feature. Learn More »

Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.

You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.

Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.

For specific questions about your pledge or the project, you can view the Project FAQ below, search for your answer within the project, or send a message to the BackerKit Support Team or to the project creator.