Christophor Rick
CREATOR
3 months ago
Project Update: The Excessive Email Update
Apparently Backerkit had an email issue today. Even *I* got 4 copies of the "pledge now" email today!
Here's the Backerkit explanation, sorry for the mass email redundancy.
What happened:
The source of the technical issue was our automated email service, specifically our 48-Hour Mailer that supports creators in notifying audiences who have yet to pledge about a recently launched project. Today we had a large amount of 48-Hour Mailers queued due to the BackerKit Holiday Market launching two days ago in which 160+ creators are participating.
Here's the Backerkit explanation, sorry for the mass email redundancy.
What happened:
The source of the technical issue was our automated email service, specifically our 48-Hour Mailer that supports creators in notifying audiences who have yet to pledge about a recently launched project. Today we had a large amount of 48-Hour Mailers queued due to the BackerKit Holiday Market launching two days ago in which 160+ creators are participating.
- Our email services have supported large events like this in the past, however this time the automated checks we have in place that mark emails as “sent” and prevent resending notifications failed unexpectedly. This caused some emails to resend to audiences within a short time period.
- To ensure no further duplicate emails would be sent, our only recourse was to pause this and several actions on the site, including most emails (pledge confirmation, password resets, etc.).
- To fully resolve the issue and apply a permanent fix, we briefly took the site into maintenance mode and resolved the issue within 10 minutes.
What to expect: All operations have been running smoothly since, and we have restored any Backer Trains that were paused while the site was temporarily in maintenance. We do not expect any additional interruptions. We’re also performing an audit to prevent this type of issue in the future.
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