Some of you might already be aware because you're cuddling the rewards, but our warehouse has spent the second half of December frantically sending out plushies as quickly as they can! Our four adorable creatures are making their way to forever homes across the world, and they'll be helping make your evening snuggles all the more cozy when they arrive.
If you have any customer service requests going forward about your order or the shipment you receive, please make sure to reach out to us at [email protected] so that we can help resolve the situation. Your patience through all of these customs delays has meant the world, and we're here to help if anything's getting in the way between you and the Cuddlee Kaiju of your dreams!
After the ridiculous delays with customs, the plushies have FINALLY arrived!
They are currently being tagged and prepped for shipping!
Thank you SO MUCH to everyone for their amazing patience while we dealt with the absurdity of the customs process, and we can't wait for these to be in your hands!
I am unfortunately here to share some sad news about our beloved plushies.
I reached out today to figure out why the HECK our plushies werent here yet. I was told by the folks at CPSC that our stuff was being held at customs because of a miscommunication between them and our shipper. Because of yet ANOTHER egregious error on their part, we are now in a limbo state of not knowing when they will be released from customs.
Now, we know this is INCREDIBLY frustrating, and believe me, if I could hand-carry them out of customs today I would! But, the sad reality is that we are currently at the mercy of the system and will get these precious monsters to you ASAP.
I wish I could give you an exact day, but I would rather not disappoint anyone more than I already have.
Rest assured that we will be rewarding EVERY LAST ONE OF YOU for your continued patience, understanding, and kind words of compassion. I will continue to regularly update everyone. :)
Surveys just went out for collecting your shipping address! Make sure to fill those out as soon as you can, so that when product arrives, we can get it to you as soon as possible.
Thank you SO much to everyone for their patience while we worked out all the kinks during production. We are thrilled to get these plushies in your hands and out into the wild!
