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PROJECT UPDATE
Paizo Inc
CREATOR
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5 days ago

Project Update: Update Regarding Two-Wave Shipping Errors & Adjustments

Hail and well met, adventurers! 

Thank you for all of your feedback on our shipping charges—in reviewing them with BackerKit, we came to the realization that the “Two-Wave Shipping” system was not properly implemented before launch. Thus, the charges you have been seeing are for your entire pledge, not just Wave 1 items. Additionally, because some of the Wave 2 items do not have final weights and dimensions, the placeholder numbers have not been updated, thus making the calculations inaccurate. 

We are actively working with BackerKit to get the Two-Wave Shipping system online to re-issue shipping estimates for Wave 1 shipments—this process can take up to five business days, as some coding must be done on the backend to correct the issues. New shipping estimates will be sent out via notification email once the corrections have been made.

While this issue is not the sole cause of high shipping costs, we hope the new split-shipment estimates will be closer to expectations—albeit still higher than our original estimates due to global circumstances. 

For folks who are still interested in bundling their orders and holding off until Wave 2 for total fulfillment, please email [email protected] and we will adjust your settings to hold off on collecting shipping until Fall. 

We appreciate your candor, enthusiasm, and patience as we navigate correcting these issues. Above all, we cannot wait to see Pathfinder Quest in your hands and to hear about your adventures.
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PROJECT UPDATE
Paizo Inc
CREATOR
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7 days ago

Project Update: Update Regarding Shipping Fees, Taxes, and VAT

Hello, adventurers!

We know that some of the shipping costs have come as a surprise and want to thank you all for bringing this to our attention. Some errors have been corrected on the backend—particularly for retailers who are receiving multiple copies of the game and backers receiving only Wave 2 add-ons who were incorrectly invoiced for shipping during Wave 1. 

We are actively working with BackerKit to correct these errors and you should see the changes reflected on your surveys.

Unfortunately, much of the shipping, taxes, and VAT prices shown on surveys reflect the current state of shipping and global commerce. The increasing price of oil affects shipping and freight particularly hard, with some carriers increasing costs between 25-40% since our original estimates last fall. 

Additionally, Pathfinder Quest is a larger game in its final form than the pre-production mockups used for estimation. The estimated size of Pathfinder Quest was approximately 12”x12”x3” for the Standard Edition and 12”x12”x5” for the Deluxe Edition, with weights around 5 and 8 pounds respectively. The final games come in closer to 8 and 11 pounds respectively, with the Standard Edition coming in a 12”x12”x5” box and the Deluxe Edition coming in a 12”x12”x10” box to accommodate miniatures.

From left to right: Pre-production mockup, Pathfinder Quest Standard Edition, and Pathfinder Quest Deluxe Edition.

These measurements place Pathfinder Quest in “oversized” package categories for most carriers, and this can be impacted even more by orders including Pathfinder rulebooks, which also add a fair amount of weight. 

All VAT and taxes shown on the surveys are based on each state, region, or country’s import fees. For some countries, these taxes can be as high as 25%, while other regions have lower rates. 

There is a chance that global shipping rates will improve between now and fall—if you would like to postpone your Wave 1 shipment to combine with Wave 2 in hopes of smoother sailing, please contact us via BackerKit support. However, we cannot guarantee better rates due to constantly shifting global circumstances.

We know these price adjustments are impactful and we appreciate your patience and understanding. We hope that once Pathfinder Quest reaches your doorstep, you'll see just how phenomenal (and huge) this game is when you dive in to play!
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PROJECT UPDATE
Paizo Inc
CREATOR
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7 days ago

Project Update: Pathfinder Quest Has Landed—Fulfillment Timeline Update!

UPDATE: There are some issues with the split-shipments and order weights. Thank you for bringing them to our attention, we are working on resolving this swiftly!


Hail and well met, adventurers!

Good news – Pathfinder Quest has been cleared of its US Customs hold and released from port here in the United States, and our international partners have checked in their shipments! This means we’re ready to start collecting shipping, locking orders, and prepping for fulfillment. 

Shipping charges have now been added to your pledges for all Wave 1 products: 
·      Pathfinder Quest (Standard Edition)
·      Pathfinder Quest (Deluxe Edition)
·      Pathfinder Quest Acrylic Tokens
·      Pathfinder Core Rulebook Bundle
·      Pathfinder Beginner Box
·      Pathfinder Adventure Crown of the Kobold King
·      Pathfinder Elemental Stones
·      Pathfinder Monster Match
·      Starfinder Infinity Deck

Wave 2 products and add-ons will ship in Fall 2026.

You have two weeks from today to complete your surveys, confirm your addresses, and pay for shipping and taxes. If you have not paid for shipping and confirmed your delivery address by 5pm Pacific on Sunday, May 10th, your game may not ship until Wave 2 fulfillment. 

Fulfillment Timeline

After the two-week shipping charge window is completed, we will be entering Wave 1 Fulfillment for all regions! We will forward final backer orders to our shipping partners in the UK (servicing UK, EU, and Europe), Australia (servicing AU, NZ, and Asia), and Canada, as well as exporting United States, Central America, and South America orders for our own warehouse to fulfil. 

International customers may receive confirmation or follow-up emails from our shipping partners to check details before shipment:
·      Aetherworks – AU, NZ, Asia
·      Spiral Galaxy – UK, Europe
·      Universal – Canada 

Shipments will begin leaving warehouses once the addresses have been confirmed and continue through May and into June. Keep an eye on your inbox for shipment notifications!

Digital Rewards

For backers receiving digital rewards—including the Endless Adventure stretch goal alongside Pathfinder rulebook and adventure PDFs—those will be distributed once orders are confirmed and shipping has closed. We will post an update the week of June 1st when the files and codes have been uploaded with instructions on how to receive your PDFs.

Finalize your survey, pay for shipping, and get ready to embark on your Pathfinder Quest!
We’re excited to be getting games into your hands soon!
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PROJECT UPDATE
Paizo Inc
CREATOR
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about 1 month ago

Project Update: US Customs Hold & Potential Late Fulfilment

Hello, adventurers!

Today I come with less-than-thrilling news about Pathfinder Quest. The games have begun arriving at their various ports (United States, Australia, UK, Canada) for distribution to backers—but there has been a holdup for a majority of our games at the United States Customs Authority under a 5H hold in Seattle. 

We are actively working with a customs broker to navigate the 5H holding process and get Pathfinder Quest off the docks in Seattle and into your hands—however, this process has extremely variable timetables, and we have not been given clear guidance from customs on when the product will be released. At this time, we believe this will delay Pathfinder Quest’s fulfilment from the planned April shipping dates but do not have an estimate on how long that delay will be nor how it will affect international backers.

We know this delay is a disappointment to all of you—we are equally disappointed here at Paizo and want to make this process as smooth as possible. As we continue to work with our customs broker, we will keep you updated on the status of shipments.

In the interest of shipping games as soon as possible once they’re released, we will still be locking addresses at the end of next week—Friday, April 3rd. Please make any necessary changes to your address before this time for first-wave shipments. For backers also receiving second wave products such as the organizer, there will be an opportunity to update your address closer to second wave fulfilment if needed. 

Thank you for your continued support of Pathfinder Quest—we can’t wait to see the game out in the wild and in your hands.
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PROJECT UPDATE
Paizo Inc
CREATOR
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3 months ago

Project Update: Prepping for Fulfillment—Split Shipments

Greetings, adventurers!

As our games continue their journeys across the ocean, we are spinning forward with preparations for fulfillment. We will be locking addresses on Monday, March 16th in order to facilitate smooth shipping of your games.

Be sure to check the address you submitted via your survey and make any necessary changes before March 16th. (And don't worry, we'll remind you again before then.)

Prototype pictures incoming!

Pathfinder Quest Campaign Coin prototype.

 

Just as our printer has been hard at work on Pathfinder Quest, our various partners have been working to produce this campaign's high-quality add-ons and accessories. A couple of these partner products are running on a longer schedule than the game itself, so we are planning to split shipments into two waves.

Pathfinder Quest (Standard and Deluxe Editions) and most add-ons and stretch goals will ship in Wave 1, beginning in early April. 

The following add-ons will be shipped in the fall as part of Wave 2:
  • Pathfinder Quest Metal Campaign Coin
  • Titan Forge Miniatures
    • Hero Box
    • Early Encounter Creatures Box
    • Late Encounter Creatures Box
    • Time Dragon (Alternate Sculpt)
    • Bonus Miniature Box
  • Pathfinder Quest Custom Box Organizer

We know this may come as an inconvenience and disappointment to some backers, but our priority is getting the game to you as soon as possible, and thus we have chosen split shipments rather than holding everything for later fulfillment. Thank you for your understanding!
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