Frequently Asked Questions
Find answers to your questions
Project FAQ
EU/UK: We can ship packages to the EU and UK, but will not be remitting or paying VAT; you will be responsible for any import fees upon retrieval of your package. Please do your research to get an estimate of how much these fees may be for your country.
If a design is currently locked and you want the design to become unlocked, the best way to ensure so is to pledge, every contribution helps to unlocking more designs and even freebies! If the design remains locked near the end of the campaign you are always free to cancel or change your pledge. An email will be sent out to all backers near the end of the campaign to remind you where the campaign is currently at and your favorite design has been unlocked.
Leftovers will be sold on my online store after Backerkit rewards have been sent out, but I cannot guarantee availability. Only designs unlocked on Backerkit will be available for general sale, so please consider pledging here if you can!
It's recommended that after a campaign ends, that a 14 day grace period should be given to process payments for pledges. Please note that survey's are send out in two batches: smoke-test surveys and the remaining surveys. Smoke-test surveys are sent out to a small random selection of backers to make sure the survey process gets filled out surveys. If there are no issues, then the remainder of backers will receive their surveys via email shortly after.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.