Frequently Asked Questions
Find answers to your questions
Project FAQ
We plan to ship the games in June or July 2024. Substratum Protocol is mostly written and complete, so as soon as Backerkit releases the funds to us, we can submit the orders with minimal delay. Once the books, journals and folios arrive, we will begin fulfillment immediately.
All add-ons will ship with the rest of the rewards from your pledge. (If you want to get our other games immediately, you’ll find them in our store along with Pandion Games merchandise.) Please note that add-ons can incur additional shipping fees, paid via the pledge manager after the campaign ends.
Shipping fees fluctuate wildly depending on many factors - weight being the main one. However, we have now been shipping our games across the world for over a year, and so we can provide some estimated numbers. The lower cost would be just the hardcover book, and the higher cost would be if you back at the Soloist's Toolkit. Again, these are estimates. US: $5-$13 CA: $12-$16 Rest of World: $16-$24 For international orders, you will be responsible for VAT and Import taxes related to your country. Pandion Games will not collect, remit, or pay VAT or Import taxes on your behalf. The games are manufactured and shipped from the United States and will ship under the 4901.99 Harmonization Code. We will ship via USPS Media Mail (domestic), or Pirate Ship's Simple Export Rate (international). Package tracking will be supplied with all orders where tracking is available.
Yes! There is a chapter in the book that talks about how to play solo, and there are two different ways to play solo depending on the amount of time you want to dedicate and your preferred play style.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.