BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What about shipping?
Please remember that shipping is not included in the pledges! Shipping will be calculated at the end of the project. For some countries that require VAT/customs, it'll cost more so please be prepared if you're from that list!
What happens if the project didn't reach its goal?
No worries! The money that you pledged will be returned to you as Backerkit only takes the money from your account after the project ends! This gives you time to change/cancel your pledge before the project ends. :)
Do you offer refunds?
Unfortunately, I do not offer refunds, since I am a one-woman job, it'll create a bigger workload on top of my busy schedule. But please please please reach out if you have any problems with the products, please let me know so I can help my best. This also means, please crosscheck when you fill in your address and personal details! Also, pay the VAT/customs fee to ensure you receive your products. :3 DUE TO THE NEW GPSR RULE - I AM UNABLE TO SHIP TO THE EU AND IRELAND :(
Can you give a time estimation?
Please take this range with a grain of salt! - Backerkit starts in late January and ends in 1 month. - Receiving the money and production time: early-March to late-March (2-5 weeks). - Delivery time: 2-4 weeks (from manufacturer to me) - Shipping will start: at the start/mid-April! ! please give some room for delays in production and shipping !
Where to contact me? Shop my other stickers?
email me at [email protected] for business purposes DM me on Instagram @pawahaven for more questions & chats shop the rest of the stickers here https://ko-fi.com/pawahaven
For Countries that fall under GPSR please read!
Due to the new GPSR rule, unfortunately, I cannot ship to any country in the EU, Ireland and any other country that falls under this list. :(
SHIPPING PRICE ESTIMATION‼️
Here is a simplified list of the shipping price estimates from New Zealand. ‼️I understand how expensive these shipping prices are(hence why i mail everything unless someone preferred to pay a leg for shipping), SO i will be offering mails as option but do note that they will arrive 2-4weeks sometimes longer depending on where you are :) MAIL(non tracked/takes a wee while): 4.3nzd worldwide postage and 2.3nzd for local kiwis🥝🇳🇿 New Zealand : economy5.20nzd ✨️ courier: 7.20nzd Australia non-tracked: 19nzd ✨️ tracked: 23nzd UK non-tracked: 28nzd ✨️ tracked: 32nzd US non-tracked: 31nzd ✨️ tracked: 35nzd Canada non-tracked: 28nzd ✨️ tracked: 32nzd