Frequently Asked Questions
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Project FAQ
Please remember that shipping is not included in the pledges! Shipping will be calculated at the end of the project. For some countries that require VAT/customs, it'll cost more so please be prepared if you're from that list!
No worries! The money that you pledged will be returned to you as Backerkit only takes the money from your account after the project ends! This gives you time to change/cancel your pledge before the project ends. :)
Unfortunately, I do not offer refunds, since I am a one-woman job, it'll create a bigger workload on top of my busy schedule. But please please please reach out if you have any problems with the products, please let me know so I can help my best. This also means, please crosscheck when you fill in your address and personal details! Also, pay the VAT/customs fee to ensure you receive your products. :3 DUE TO THE NEW GPSR RULE - I AM UNABLE TO SHIP TO THE EU AND IRELAND :(
Please take this range with a grain of salt! - Backerkit starts in late January and ends in 1 month. - Receiving the money and production time: early-March to late-March (2-5 weeks). - Delivery time: 2-4 weeks (from manufacturer to me) - Shipping will start: at the start/mid-April! ! please give some room for delays in production and shipping !
email me at [email protected] for business purposes DM me on Instagram @pawahaven for more questions & chats shop the rest of the stickers here https://ko-fi.com/pawahaven
Due to the new GPSR rule, unfortunately, I cannot ship to any country in the EU, Ireland and any other country that falls under this list. :(
Here is a simplified list of the shipping price estimates from New Zealand. ‼️I understand how expensive these shipping prices are(hence why i mail everything unless someone preferred to pay a leg for shipping), SO i will be offering mails as option but do note that they will arrive 2-4weeks sometimes longer depending on where you are :) MAIL(non tracked/takes a wee while): 4.3nzd worldwide postage and 2.3nzd for local kiwis🥝🇳🇿 New Zealand : economy5.20nzd ✨️ courier: 7.20nzd Australia non-tracked: 19nzd ✨️ tracked: 23nzd UK non-tracked: 28nzd ✨️ tracked: 32nzd US non-tracked: 31nzd ✨️ tracked: 35nzd Canada non-tracked: 28nzd ✨️ tracked: 32nzd
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.