Latest from the Creator
PROJECT UPDATE
The Story Engine
CREATOR
13 days ago
Project Update: Early November Fulfillment Update
Hello backers!
Time for another fulfillment check-in! Below are the latest updates and anticipated timelines for each region.
Also, we wanted to say thank you to everyone who sent their well wishes for Miroki and Eric's wedding. It was a beautiful weekend and an absolute blast for all involved! Below is a picture from the happy day!
Canada (fulfilled by our team)
Fulfillment is complete! If there was an issue with your rewards, please get in touch through our contact page using your BackerKit email and we'll follow up with you.
USA (fulfilled by Flying Cloud Fulfillment)
Our US freight has arrived and we have started to lock addresses! BackerKit should have emailed you a notification letting you know that you have 48 hours to update your address if anything has changed.
The new inventory is being counted this week. Our partner is planning to test-pack some shipments to make sure they have a thorough understanding of the decks, expansions, and add-ons, and how best to organize them for shipment before mass shipments begin. In the meantime, we will be processing the final backer data from the final round of address changes and sending it to them for fulfillment.
The new inventory is being counted this week. Our partner is planning to test-pack some shipments to make sure they have a thorough understanding of the decks, expansions, and add-ons, and how best to organize them for shipment before mass shipments begin. In the meantime, we will be processing the final backer data from the final round of address changes and sending it to them for fulfillment.
Current estimated fulfillment timeline: mid-to-late November continuing to December
Australia/New Zealand (fulfilled by Aetherworks)
Australian and New Zealand shipments are expected to start as early as this week and continue through the month.
Current estimated fulfillment timeline: early November continuing to mid-to-late November
UK/EU/Rest of World (fulfilled by Spiral Galaxy Games)
Our freight has arrived and we have started to lock addresses! BackerKit should have emailed you a notification letting you know that you have 48 hours to update your address if anything has changed.
The freight shipment has already been inventoried. We will be processing backer data later this week and sending it to Spiral to review, after which we should receive our prospective shipping timeline. Spiral will email you one more time to offer a final chance to update your address shortly before it ships.
Current estimated fulfillment timeline: mid-to-late November continuing to December
That's all for now!
Please bear in mind that these estimates may change as various phases of fulfillment procede, but we'll keep you updated regularly through project updates.
Thanks so much!
The Story Engine Team
PROJECT UPDATE
Peter Chiykowski
CREATOR
23 days ago
Project Update: Late October fulfillment update
Hello backers!
This is Peter checking in briefly before our team takes a few days off to celebrate the wedding of Miroki and Eric!
There are a few exciting updates to share, which we'll break down by region. Plus, photos from our Canadian shipping adventure at the bottom of the update!
This is Peter checking in briefly before our team takes a few days off to celebrate the wedding of Miroki and Eric!
There are a few exciting updates to share, which we'll break down by region. Plus, photos from our Canadian shipping adventure at the bottom of the update!
Canada (fulfilled by our team)
Shipping complete!
We did a shipping blitz this week to get parcels out ahead of the Canada Post strike. We used a mix of carriers, mostly Canada Post (especially for destinations where mail is likely to arrive before the strike, or where there were no alternate carriers). For some destinations where trusted alternate carriers were available, we used those to offload our dependence on Canada Post. You should have received (or will soon receive) a tracking link from BackerKit!
We did a shipping blitz this week to get parcels out ahead of the Canada Post strike. We used a mix of carriers, mostly Canada Post (especially for destinations where mail is likely to arrive before the strike, or where there were no alternate carriers). For some destinations where trusted alternate carriers were available, we used those to offload our dependence on Canada Post. You should have received (or will soon receive) a tracking link from BackerKit!
USA (fulfilled by Flying Cloud Fulfillment)
Freight has arrived!
US freight arrived early! Right now our container is being received and counted in by Flying Cloud's offsite warehouse because of the huge volume of incoming and outgoing shipments they are managing. When count-in is complete, they will transfer stock to the main warehouse for fulfillment. This could still take several weeks given the volume of product and the need to manage pallets at multiple locations.
US freight arrived early! Right now our container is being received and counted in by Flying Cloud's offsite warehouse because of the huge volume of incoming and outgoing shipments they are managing. When count-in is complete, they will transfer stock to the main warehouse for fulfillment. This could still take several weeks given the volume of product and the need to manage pallets at multiple locations.
Current estimated fulfillment timeline: mid-to-late November continuing to December
Australia (fulfilled by Aetherworks)
Shipping begins soon!
Australian freight has now been counted in. Aetherworks estimates they will begin fulfillment starting the week of the 4th.
Australian freight has now been counted in. Aetherworks estimates they will begin fulfillment starting the week of the 4th.
Current estimated fulfillment timeline: early November
UK/EU/Rest of World (fulfilled by Spiral Galaxy Games)
Waiting on freight.
As mentioned last update, our docking date was delayed. Our freight should be arriving soon. In previous years, it's taken 1-2 weeks for freight to be received and transported to our UK hub, with another 1-2 weeks for fulfillment to begin.
As mentioned last update, our docking date was delayed. Our freight should be arriving soon. In previous years, it's taken 1-2 weeks for freight to be received and transported to our UK hub, with another 1-2 weeks for fulfillment to begin.
Current estimated fulfillment timeline: mid-to-late November continuing to December
That's all for now!
As always, please bear in mind that these estimates may change as we pass each milestone.
We'll be away from our inboxes over the next 4 days for the wedding, and then catching up on the backlog of messages. Thanks for your patience during this particularly busy time!
To tide you over, here are some photos from our Canadian shipping party.
We'll be away from our inboxes over the next 4 days for the wedding, and then catching up on the backlog of messages. Thanks for your patience during this particularly busy time!
To tide you over, here are some photos from our Canadian shipping party.
Thanks again!
—Peter, on behalf of The Story Engine team
PROJECT UPDATE
The Story Engine
CREATOR
about 1 month ago
Project Update: Mid-October Fulfillment Update
Hello backers!
We just wanted to check in with a quick update on fulfillment as timelines progress in each region. Keep in mind all these dates are estimates that may change.
Note that Miroki and Eric are getting married in late October and Peter is in the wedding party, so we may be less available to reply to customer service requests from Oct 24-28. Thank you for your patience as we celebrate a special day!
We just wanted to check in with a quick update on fulfillment as timelines progress in each region. Keep in mind all these dates are estimates that may change.
Note that Miroki and Eric are getting married in late October and Peter is in the wedding party, so we may be less available to reply to customer service requests from Oct 24-28. Thank you for your patience as we celebrate a special day!
Canada (fulfilled by our team)
Canadian freight arrived in port on time, but unfortunately was selected for random secondary inspection. The shipment was just released yesterday and will take 1- 2 weeks to cross the country and be delivered to our hub in Ontario. We may be able to fulfill as early as next week, but it's equally likely we could be delayed to early November.
We have initiated the 48-hour address locking process. This is your last chance to update your address via your original backer reward survey link.
We have initiated the 48-hour address locking process. This is your last chance to update your address via your original backer reward survey link.
Current estimated fulfilment timeline: late October or early November
Note: Canada Post may go on strike in early November. In the event this happens, we have numerous alternate postal carriers lined up.
USA (fulfilled by Flying Cloud Fulfillment)
US freight is en route and is expected to arrive in port in late October. The East Coast Longshoreman's Union strike only lasted three days, so that crisis has been averted, but there is some residual port congestion. If all goes well, our container will be delivered to the hub in mid-November.
Current estimated fulfillment timeline: mid-to-late November continuing to December
Australia (fulfilled by Aetherworks)
Australian freight has arrived, cleared customers, and been delivered to the hub. We've locked Australian address and sent our final shipping list to Aetherworks. We anticipate fulfillment starting in the next 1-2 weeks.
Current estimated fulfillment timeline: late October continuing to November
UK/EU/Rest of World (fulfilled by Spiral Galaxy Games)
We have been advised of a docking delay due to congestion at the port of Felixstowe. Our new docking date is only a little later into October than our original one. It is possible, however rare, for a docking date to be double-delayed, but we're hoping the current one holds.
In previous years, it's taken 1-2 weeks for freight to be received and transported to our UK hub, with another 1-2 weeks for fulfillment to begin.
Current estimated fulfillment timeline: mid-to-late November continuing to December
That's all for now!
As always, please bear in mind that these estimates may change as we pass each milestone. We're keeping a close eye on our inboxes (outside of the wedding weekend) to resolve logistics issues as they come up.
Thanks so much!
The Story Engine Team
PROJECT UPDATE
The Story Engine
CREATOR
about 2 months ago
Project Update: Regional Fulfillment Timelines + Early Bird/Returning Backer Rewards Applied
Hello backers!
We're excited to report that all boats are either en route to the fulfillment hubs OR have already arrived at port! That said, there are still a number of important checkpoints between now and actual fulfillment, so let's take a moment to look at each region and what the anticipated timelines look like in each.
Going forward, we'll likely break down our updates by fulfillment region, but please keep in mind that any timelines we provide are estimates based on things going smoothly, and disruptions can and do happen despite everyone's preparations and best intentions. We always prepare our paperwork and contingency plans in advance so we can handle hiccups as quickly as possible. Even so, these timelines may shift as we pass each milestone.
Before we dig into the regional updates, there are three other important updates.
1) Last month we applied all the early bird rewards (promo cards) and returning backer rewards (Story Engine logo mini-pin) to your rewards. You can view your BackerKit profile via your original reward survey link to confirm if your rewards look correct. Please contact us and include your BackerKit email in your message if you think you were supposed to receive a specific reward but did not.
2) You can still view and update your address via your reward survey link. The only exceptions are if you're moving from one country to another, from one US state to another, or one Canadian province to another, in which case you will need to contact us to update your address and shipping charges. We will lock surveys as each region begins fulfillment. When we do, BackerKit will email you to give you a 48-hour window to update your address, but it's better to check and update now if possible.
3) We have completed our allocations for the free educator decks and contacted the selected educators to complete BackerKit reward surveys. Educators who were not allocated a deck have been moved to a waitlist. Educators have until Oct 4 to complete their surveys or their allocation will be cancelled and transferred to a school on the waitlist.
Okay, here are the updates on each freight region!
Canada (fulfilled by our team)
Canadian freight has arrived in port and is expected to arrive at the hub in Ontario in mid-October.
We will be packing and shipping these orders ourselves from Ontario, likely in mid-to-late October. Canada Post may go on strike in the fall, but we anticipate being finished with fulfillment before the earliest possible strike dates in November.
USA (fulfilled by Flying Cloud Fulfillment)
US freight is en route and is expected to arrive in port in late October. The East Coast Longshoreman's Union is threatening to strike, which could lead to delays with our container being unloaded and brought to the fulfillment hub. If all goes well, we will be starting fulfillment in mid-to-late November, but please be aware that a strike could introduce delays. We will be following the strike news closely.
Australia (fulfilled by Aetherworks)
Australian freight has arrived and is in the process of clearing customs. Based on previous experience, we anticipate freight arriving at our fulfillment hub in 1-2 weeks, with fulfillment starting within 1-2 weeks after that.
UK/EU/Rest of World (fulfilled by Spiral Galaxy Games)
Freight is en route and expected to arrive in port in late October. In previous years, it's taken 1-2 weeks for freight to be received and transported to our UK hub, with another 1-2 weeks for fulfillment to begin. However, conflicts near ocean routes could lead to delays or complications. If all goes well, we will be starting fulfillment in mid-to-late November.
That's all for now!
Again, please bear in mind that these estimates may change as we pass each milestone. We're keeping a close eye on our inboxes to clear freight/customs/logistics issues as soon as they come up and provide the best chance of hitting these timelines.
Thanks so much!
The Story Engine Team
Bronze Tier
This user contributed to this community!
Sorry if this is a common question but I couldn't find it in the FAQ. I read that you could change addresses up until you ship it, but how do I do that? Do I send an email? If so, to which address? Thanks, super excited for the deck!
