Frequently Asked Questions
Find answers to your questions
Project FAQ
You will be charged for shipping in the BackerKit pledge manager after the campaign ends, close to when the physical products are arriving for delivery. Shipping prices are changing rapidly in the current climate, and despite our best efforts global supply chains remain volatile. Given all that's going on in the world, providing an estimate of the rates now rather than closer to shipping is nothing more than a guess. Our long-time friends at Studio 2 Publishing will handle all domestic shipping, and we worked hard to build relationships with partners around the world. Backers should see costs closer to local rates, and orders to the EU, UK, Canada, and Australia will be customs friendly. Since we can't tell you what those rates will be yet, any backer who wishes can downgrade their pledge to the nearest digital option once the rates are established and we'll refund the difference. This also applies to any additional charges that are incurred due to tariffs. We've covered the changing tariffs up until now, and haven't had to use BackerKit's new functionality to collect those funds, but we can't guarantee that in the future. The same option to downgrade applies if that comes up. Any Questions? Email Pinnacle customer service at [email protected].
Nope. This is a simple "Booster" campaign. We do not intend to offer any stretch goals (what BackerKit calls Achievements) for this project. A "Booster campaign" (no matter which crowdfunding platform it's hosted on) is for an existing line. They come with Booster Rewards built-in rather than Stretch Goals. We're definitely going to print these on our own no matter what and want you to know that upfront, but are asking for your support so we can order the right amount and most importantly, create the extras that add to the entire experience for all of us—like maps and pawns. We play too, and we want all these goodies as much as we hope you do! If you have any questions contact us at [email protected].
We're thrilled that BackerKit offers the option to pay in installments on all Pledge Levels over $150. It's a fantastic option for anyone eyeing that Pathfinder Society reward level to catch up on everything we've made for Pathfinder for Savage Worlds! https://help.backerkit.com/article/805-pay-over-time If for some reason a backer cannot make all the payments they forfeit the pledge items. BackerKit allows for multiple attempts at these charges. Backers who choose Pay Over Time cannot be imported into the BackerKit Pledge Manager or surveyed until they pay their full balance. If you have any questions please email us at [email protected].
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.