BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What is the refund policy ?
Crowdfunding is based on trust and support for creators. As a backer, it is important to understand that there is no refund policy once you have made your pledge. However, as long as the campaign is still running, you have the option to modify, cancel, or increase your contribution before the campaign ends. If you change your mind or wish to adjust your support, you can do so directly from your account. I encourage you to make this decision before the campaign closes.
Will the designs that weren't unlocked be available in a future campaign or later in the shop?
At the end of the campaign, I’ll send you a survey, along with an option that will allow you to help unlock the pins that weren’t unlocked during the campaign. This option will also be visible and accessible through my Backerkit store.
How can I follow the progress of the campaign and the project as a whole?
A "Community" section on the page is dedicated to news, where I will regularly post updates so you don’t miss any important milestones. These updates are also automatically sent by email to all project subscribers and supporters. In this section, you can also ask your questions ;)