Frequently Asked Questions
Find answers to your questions
Project FAQ
yes ! the rewards will be available after the campaign through backerkit's preorder shop for a limited time. once the project is fulfilled completely, any remaining stock will be listed at pokettoni.com.
due to complex shipping laws in the UK and the European Union we cannot ship to these countries at this time. supporters from the UK will be able to purchase any remaining stock through Etsy when the campaign has been completely fulfilled.
if you back both bouquet and jaizure's campaign: love, death and monster girls, you will qualify for the free mini pins. these items will be automatically added to your cart at the end of the campaign. if you back all projects in the creepy creations banner, you will qualify for the free sticker. this item will be automatically added to your cart at the end of the campaign.
you can add on additional items when you pledge. please select the pledge level closest to what you'd like (but not over), then select any extra rewards that you want to add to your purchase through add-ons.
depending on your issue there are two options to reach out to customer service: if you have technical issues such as payment errors, website problems, etc. please reach out to [email protected]. if your issue is regarding specifics about the product, clarification with information on the page, or problems with your survey/order, please reach out to me personally at [email protected]. please include the email you have associated with backerkit so that i may look up your order if necessary.
if the item has not been shipped, you can reach out for a refund of your order. i do ask that you be mindful that the project is only able to be funded by your pledges so please be considerate when requesting a cancellation. if your order has already been shipped and there is an issue, please email me at [email protected] with your email associated with backerkit. i will gladly replace any missing or damaged items thank you.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.