Project Update: Pledged amount 'locked' for Not funded items | Solution
Given all the comments and messages we received pointing out the problem, we’ve found a workable solution for those who had their selections locked (and no corresponding extra credit) because they pledged to tiers for items that weren’t unlocked or funded during the campaign (like the pocket plushies).
We’ve created a new post-campaign pledge level in which we already moved in all the backers who didn't manage to drop their pledge or switch to another tier in time (before the campaign ended). So now, if you're among those, you’ll have your "already pledged amount" as an extra credit to cover shipping costs or to use on anything you'd like in the add-ons section of the survey -including the other things we’ve added.
Extra credit has been manually given instead to those in the Bundle tiers (corresponding to the value of the not-unlocked items).
So, if you’re one of those folks, please check your survey again—you’re free to fill it out now!
We’ve created a new post-campaign pledge level in which we already moved in all the backers who didn't manage to drop their pledge or switch to another tier in time (before the campaign ended). So now, if you're among those, you’ll have your "already pledged amount" as an extra credit to cover shipping costs or to use on anything you'd like in the add-ons section of the survey -including the other things we’ve added.
Extra credit has been manually given instead to those in the Bundle tiers (corresponding to the value of the not-unlocked items).
So, if you’re one of those folks, please check your survey again—you’re free to fill it out now!
Also, a friendly reminder that the shipping hasn't been collected during the campaign -but it will be charged at the moment closer to the start of the production.
Hope everything is clear, and thanks again to everyone for your patience!
Wish you a super lovely day,
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