Frequently Asked Questions
Find answers to your questions
Project FAQ
Not to worry! If your BackerKit email and Patreon Email do not match, you can follow the instructions here (https://help.backerkit.com/article/936-locked-pledge-levels) and we'll get you fixed right up.
A few things to note about having "your name in the credits"! 1. Only ONE name per pledge 2. Must be 15 characters or less 3. Does not have to be your "legal/government" name. 4. Cannot be offensive or vulgar You will note your name choice in the survey we send. For additional names, please inquire about getting a second pledge, as the "add-on" physical disc does not grant additional credit rights Support email: [email protected]
We are hard at work making this film worth all the love and support its been given! That being said, this is not a quick process! Once we finish filming, we will begin production of the physical rewards and send updates as it gets closer to fulfillment. Rough timeline for this is Spring/Summer of 2027. For questions or comments, please email [email protected]
Our 4K DVD options will not be locked or region-specific For support email: [email protected]
We cant wait to hear what creative options you come up with! Please keep these suggestions to seven words or less. When we send out the surveys, there will be a question asking for your best contact information. We will reach out at a later date for your entries! For support email: [email protected]
We cant wait to see what creative designs you come up with! You can design an ad (pending director oversight) for the actual Chinese restaurant menu prop. Your creation even has a very small chance of being shown on screen during the film! When we send out the surveys, there will be a question asking for your best contact information. We will reach out at a later date for your entries! For support email: [email protected]
Please note that shipping and VAT are NOT charged upfront. We will collect shipping and start fulfillment once rewards are ready to be sent out! We will keep you up to date with regular updates regarding production and progress, all physical rewards will be sent around the same time. For support email: [email protected]
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.