BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
What are general customer service hours?
During and after the campaign is over you may have questions about your order or there may be an issue. Though someone will try to respond to you as quickly as possible and you may even get a response during "off" hours, our official business hours are Monday through Friday, 9am to 5pm PST. Please keep in mind that if you message on a Friday afternoon, you might not receive a reply until Monday, and that any messages sent over the weekend might not be seen until Monday later in the day as we sort through them. Additionally, we can not provide customer service over social media for many reasons, most importantly for security. Only direct questions to us via Kickstarter through a message so that we can look up your account and order.
How official are the estimated delivery dates for each reward?
The delivery dates associated with each reward are based on our anticipated production schedule. They are not guaranteed and, as they are described, are ESTIMATES. Once we finish surveys and all add-ons are locked we go into production on those items and will provide campaign updates throughout the process. Should dates shift, which is not uncommon, we will provide new estimated delivery dates in updates. Please note, that no date provided should be considered a locked and promised date until we have the books at the warehouse and until such time all estimated dates are subject to change. With that said, Rocketship Entertainment has never had a funded project that did not end up getting fulfilled, and you can view the status of all our projects, both in-production and fulfilled in the link below: https://docs.google.com/spreadsheets/d/1AYCjUIyQHUts_jFxRflUiN9s0JjBJFNrmhTrEOreXhY/ Please also read our refund policy below.
Refund Policy
Campaign pledges once processed are final and non-refundable. In no circumstances are the percentages taken by BackerKit and Stripe (or other 3rd party fulfillment software we use) refundable once credit cards have been processed by BackerKit when the campaign ends.
How do I verify myself as a retailer and are there other books or items I can get?
After the campaign concludes we will reach out to verify your retailer status. This tier is only available to retailers with physical retail locations in the United States who sell books, comics, graphic novels, and horror memorabilia. You must provide: 1. Name of your retail store, 2. A business address/website link 3. Tax ID/EIN number Retailers can select which covers they would like, add on additional books, and upgrade to hardcovers in the survey that will be sent out AFTER the Kickstarter campaign concludes.
How much will shipping be for US and international orders?
Please note that shipping costs are NOT included in your pledge and you will pay actual shipping during the post-campaign survey phase. The fulfillment company is based in Portland, Oregon USA so shipping will vary depending on weight, size, and in the case of international orders, region. Please find a list of countries and regions that are currently embargoed by the US and we cannot ship the items to these countries and regions via Kickstarter: Belarus Cuba Iran The Democratic People’s Republic of Korea (North Korea) Russia Sudan Syria The Crimea, Donetsk, and Luhansk regions of Ukraine With that said, we do provide some preliminary ESTIMATES on the shipping section of the campaign page. Issues with the USPS can impact issues with the Royal Mail, Canadian Mail, and so on, as can the constantly changing rules in the EU. Fluxes around holiday seasons can also change these estimates. Backers are responsible for any VAT, import duties, taxes or other fees and are not included in shipping. We recommend inquiring with your country's customs office to determine whether there will be additional fees. NOTE: Prices are subject to change. Weight in US pounds (LBS). Orders beyond 8lbs will have higher shipping fees.
How do I fill out my post-campaign survey?
You will be sent a survey via the email address associated to your BackerKit account roughly 3 to 4 weeks after the campaign concludes. It is in the survey where you will provide your shipping address and where you will be charged for shipping. You must complete your survey or your order will not be shipped.
Will this book and records be available in retail or Amazon?
Yes, eventually both books (softcover and deluxe hardcover) and vinyl record box set will be available at retail, including Amazon. All items will release at a later date after fulfillment.