Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes! The pins will be available after the campaign through Backerkit's preorder shop for a limited time, once the project is fulfilled completely, any remaining stock will be listed at pokettoni.com/ryis
Due to complex shipping laws in the UK and European Union, we cannot offer shipping to these countries at this point in time. Supporters from the UK however, will be able to purchase any remaining stock through the Pokettoni Etsy when the campaign has been completely fulfilled.
If you back both my Midnight Magica campaign, as well as my collaboration partner Bunccino's Little Angel Couriers campaign then as long as both campaigns initial goals succeed you'll be able to receive both mini pins for free! This will be automatically added to your cart.
You can add additional pins through add-ons when you pledge, please make sure to select the pledge level closest to your desired outcome, then select any additional pins you'd like to add to your purchase through the add-on's option.
Depending on the issue, you may want to reach out to specific sections of customer service. If you have technical issues related to the Backerkit website itself, please reach out to [email protected] with any questions or concerns. However, if your question is regarding product details, any clarification on information listed on the campaign page or problems with your survey/order, please reach out to [email protected]. Please include your email associated with backerkit and include the campaign's name so i can look up information quicker and get back to you faster.
if the item has not been shipped, you can reach out for a refund of your order. i do ask that you be mindful that the project is only able to be funded by your pledges so please be considerate when requesting a cancellation. if your order has already been shipped and there is an issue, please email my fulfillment manager at [email protected] with your email associated with backerkit AND the campaign name in the subject of your email or somewhere in the title. We will gladly replace any missing or damaged items thank you.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.