BackerKit FAQ

How does BackerKit crowdfunding work?

Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.

To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.

All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.

Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.

Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.

When will I be charged for my pledge?

Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.

What happens after the campaign is over?

The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.

The survey will be sent to the email address we have on file with your pledge.

Any additional payment will be charged when you complete your survey and confirm your order.

Project FAQ

When will I be able to chose what I want, sizes, etc.?

After the campaign is over all Backers will receive a Survey where they will be able to let me know what apparel they want, the sizes they need, and include their shipping addresses. Backers will be able to pay for the shipping costs via Survey as well as add on any additional items they want last minute!!

Are the shirts and hoodies unisex?

Yes the shirts and hoodies are all unisex sizing and fitting!! The measurements in the size charts are in inches.

What are the clothes made of? How do I wash and dry my clothes?

My t-shirts are 100% cotton and my hoodies are a French Terry fabric (280 grams of French Terry with a composition of 85% cotton, 15% polyester)!! Regular wash and dry is fine with the apparel.

I've received my clothes and they don't fit! What do I do?

Unfortunately I cannot do any refunds or returns on campaign apparel/items, I apologize! However if you email me at [email protected] I will be able to give you a coupon for my shop, should you want to re-order apparel in a different size, etc.!! If I also ended up sending you the wrong items please email me with photos and we can see what we can do!!

What is the timeline for this project? When will I receive my goods?

The Servalsurf Apparel Collection BackerKit project is set to launch mid May 2025 and end early June 2025. Good should start shipping September-October 2025!! If there are any delays with production, shipping, etc. I will update everyone on BackerKit!!

I need to contact you but I don't know how/where!

If you need to reach out to me about the project please email me at [email protected] with any questions or concerns you may have!! I also go by @servalsurf on Instagram and Twitter if you need a faster response! Thank you!! My website: https://servalsurf.carrd.co My email: [email protected] Instagram: https://www.instagram.com/servalsurf/ Twitter/X: https://x.com/servalsurf

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