Frequently Asked Questions
Find answers to your questions
Project FAQ
When the campaign ends, you'll be able to chose which pins you want through a survey which will be sent to all backers. All unlocked options will be available in the survey and you'll be able to add even more to your pledge!
All leftover items will be listed on shinepaw.com and shinepawart.etsy.com, but to make sure you get what you want and at a lower price even, it's best to back this campaign.
Shipping will be estimated after the campaign ends and surveys are filled out, and you'll be charged sometime before rewards are beginning to be sent to everyone. You can find shipping price estimates on the project page!
After the campaign ends, refunds are not possible. Please only back this campaign if you are willing to wait for your rewards, because delays can happen during production and shipping. I try to give the best estimates but even then it's possible to have longer delays than expected. Refunds are not possible, but if there is a problem with the shipping of rewards, I'll try my best to give a solution to the problem.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.