BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I choose which pins I want?
When the campaign ends, you'll be able to chose which pins you want through a survey which will be sent to all backers. All unlocked options will be available in the survey and you'll be able to add even more to your pledge!
Will everything be available to buy after the campaign?
All leftover items will be listed on shinepaw.com and shinepawart.etsy.com, but to make sure you get what you want and at a lower price even, it's best to back this campaign.
When will I be charged for shipping?
Shipping will be estimated after the campaign ends and surveys are filled out, and you'll be charged sometime before rewards are beginning to be sent to everyone. You can find shipping price estimates on the project page!
What's the refund policy?
After the campaign ends, refunds are not possible. Please only back this campaign if you are willing to wait for your rewards, because delays can happen during production and shipping. I try to give the best estimates but even then it's possible to have longer delays than expected. Refunds are not possible, but if there is a problem with the shipping of rewards, I'll try my best to give a solution to the problem.