Frequently Asked Questions
Find answers to your questions
Project FAQ
You can support our campaign by pledging through the crowdfunding platform. Simply select a pledge tier that suits your budget and interests, then follow the instructions to complete your pledge.
We offer a variety of rewards for backers at different pledge levels. These rewards may include early access to the product, exclusive discounts, limited-edition merchandise, and more. You can view all available rewards on our campaign page
The estimated delivery date for rewards is provided on the campaign page. Please note that delivery times may vary depending on factors such as production schedules and shipping logistics. We will keep backers updated on any changes to delivery timelines.
If the funding goal is not met by the end of the campaign period, backers are not charged, and the project does not receive any funds. We will explore alternative options for bringing the product to market and keep backers informed of any developments.
You can stay updated on the campaign's progress by following us on social media, subscribing to our newsletter, or visiting our campaign page for regular updates and announcements. We will also send updates to backers via email throughout the campaign.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.