Space Penguin Ink, LLC
CREATOR
4 months ago
Project Update: Smoke Test and Surveys
Hello everyone, we hope your week is going well!
Today is another milestone for us, as we will be sending out our Smoke Test to a small section of backers, to make sure everything will run smoothly on the BackerKit Pledge Manager end of things. Roughly 5% of you will receive an email from BackerKit PM asking you to complete your backer survey.
If you haven't used BackerKit before, don't worry, it's a simple setup. If you run into trouble, please check all of the super helpful information found at this link (BackerKit backer help). If you are still running into trouble, please email [email protected] with your backer name and email address, and we will help you get sorted.
Very important: your surveys will be sent to the email address that you backed the crowdfund with, so if you used an Apple ID you will need to check that email.
In the survey you will be able to purchase add-ons of extra copies of Hungry Hollow, The Bloom, and Investigators. All of your pledged items will automatically appear in your cart, but you can add extras if you so desire. You will also pay for shipping at this time, so have your address handy. We will not be locking orders or addresses until closer to time to ship, so you will be able to login up until we lock those orders and addresses if you need to change them for any reason.
Today is another milestone for us, as we will be sending out our Smoke Test to a small section of backers, to make sure everything will run smoothly on the BackerKit Pledge Manager end of things. Roughly 5% of you will receive an email from BackerKit PM asking you to complete your backer survey.
If you haven't used BackerKit before, don't worry, it's a simple setup. If you run into trouble, please check all of the super helpful information found at this link (BackerKit backer help). If you are still running into trouble, please email [email protected] with your backer name and email address, and we will help you get sorted.
Very important: your surveys will be sent to the email address that you backed the crowdfund with, so if you used an Apple ID you will need to check that email.
In the survey you will be able to purchase add-ons of extra copies of Hungry Hollow, The Bloom, and Investigators. All of your pledged items will automatically appear in your cart, but you can add extras if you so desire. You will also pay for shipping at this time, so have your address handy. We will not be locking orders or addresses until closer to time to ship, so you will be able to login up until we lock those orders and addresses if you need to change them for any reason.
After the Smoke Test is out and completed, and we have identified and addressed any concerns, the remainder of the surveys will go out to the rest of backers.
Very important (so important that we're reiterating it): after exhausting the list of backer-related questions at this link (BackerKit backer help), if you have any trouble with managing your pledge, please email [email protected] with your backer name and email address, and we will help you get sorted. This is the best way to ensure smooth service.
For those of you who didn't back, you are also able to make pre-orders now by using this link:
HUNGRY HOLLOW PRE-ORDER STORE
Thanks again to all wonderful backers and followers. We've sent the (quite large) print run order in and it is getting prepped, and we are excited to get these surveys out to you now!
Very important (so important that we're reiterating it): after exhausting the list of backer-related questions at this link (BackerKit backer help), if you have any trouble with managing your pledge, please email [email protected] with your backer name and email address, and we will help you get sorted. This is the best way to ensure smooth service.
For those of you who didn't back, you are also able to make pre-orders now by using this link:
HUNGRY HOLLOW PRE-ORDER STORE
Thanks again to all wonderful backers and followers. We've sent the (quite large) print run order in and it is getting prepped, and we are excited to get these surveys out to you now!
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