Frequently Asked Questions
Find answers to your questions
Project FAQ
US backers are welcome for this project! Since August 2025 the de minimus has been removed which means all parcels entering the USA will have to be paid in tariffs. This is about 15-20% extra fees for parcels from the Netherlands. During the survey period (after the project has successfully funded) you'll see the overview of amount of tariff you will pay next to the shipping costs. As a heads up, you can calculate an extra 15% on top of the total order value to get an estimate. Thanks to prepaying the tariffs you will no longer have to pay when receiving the parcel at your door. So no extra surprised will happen then!
Frogtastic Frogs #2 enamel pis will be shipped from the Netherlands, in Europe. We will comply to the GPSR rules and be able to send to all EU citizens and outside of Europe.
Pledge for Frogtastic Frogs and Roundbirbart campaign Birds of North-America https://www.backerkit.com/c/projects/roundbirbart/birds-of-north-america If both projects are funded, you'll receive both cross-collab enamel pin rewards. Friendly reminder that Roundbirbart and I offer combined shipping. More info about this during the survey period, but backing both of us has an extra incentive this way.
You will be charged for shipping after the campaign is finished and after you complete your survey. Via the survey you will see how much shipping you actually pay as well. For US backers you will also see how much added tariff costs you'll pay with the shipping.
Pledge for Frogtastic Frogs and Roundbirbart campaign Birds of North-America https://www.backerkit.com/c/projects/roundbirbart/birds-of-north-america If both projects are funded, you'll receive information about the combined shipping during the survey of Frogtastic Frogs. Please note that if you back both of us you are also qualifying for the cross-collab freebies.
The survey needs to be filled in, in order for me to send you your rewards. If you don't fill it in, you won't receive your rewards. If your survey and/or payment is still failed until 12 months after fulfillment (see timelines for estimates), your pledge is considered a donation.
No refunds will be accepted 30 days after the end of the campaign. This is because the funds have already been used to start manufacturing by that time.
If you have any questions at any times you can always reach out on updates via comments, via my social media direct messages or my contact form on my webshop: https://studioappeltjesgroen.com/pages/contact-us
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.