Frequently Asked Questions
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Project FAQ
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more. To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution. All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands. Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards. Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
We can ship to any country EXCEPT those located within the European Union due to GPSR regulations. Here is a list of the excluded countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden (UK backers, we can still ship to you!)
We’ve previously fulfilled 6 campaigns with a total of 5,000+ orders over the last two years so you can count on us! Your pledge is a pre-order purchase, so follow along with the project updates to check in on production and fulfillment of your order. You can also email us directly if you ever have an issue with your order! Please contact [email protected]
You will be charged for your pledge after the campaign ends on December 11th. There will be a period of 2 weeks after that to correct card information for errored payments. Shipping will be charged separately closer to the fulfillment date, please refer to the project timeline in the campaign’s story for more info!
The email you use to place your pledge on Backerkit will be sent update emails throughout the campaign. Once shipping fulfillment begins, you will also receive a tracking number sent straight to that same email! If you happen to lose access to your email at any time, please contact Backerkit support to get help back into your account
No worries! You can email the ChimeraBunny team at [email protected] and they can make sure you get your rewards to your new address! Stay tuned to the project updates to keep up to date with shipping timelines and when you can expect to receive your order.
Refunds and returns are accepted! We want to guarantee customer satisfaction with all of our products, so if you are not satisfied with your pledge items we offer to work out a solution.
The items from this campaign will take several months to produce and pre-ordering will guarantee we make enough inventory for you! However if you don’t wish to pre-order, any leftover inventory will be listed to an online store after the campaign has finished fulfillment.
Please answer your survey as soon as you can to guarantee we purchase enough inventory to fulfill your order! There will be reminders sent to your email all the way up until fulfillment begins to answer your survey. After addresses lock, if you still have not submitted your survey we will send a last reminder before fully refunding and cancelling your pledge.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.