Frequently Asked Questions
Find answers to your questions
Project FAQ
When an enamel pin has multiple types of fills it is colloquially called hybrid. Most pins are: all metal (die struck or 3d), metal with print and epoxy, soft enamel (low fill paint, creating lots of texture in the metal line peaks and valleys), or hard enamel (paint fills to match the metal lines). There are many different effects one can do with each type of pins, and some effects are restricted to one type. Hybrid enamel pins use a combination of soft, hard, and bare metal effects to make a more dynamic design.
There's a poll going to address upcoming stretch goals! Feel free to add your voice so I know what direction to take as the campaign progresses.
I may offer shirts and/or tote bags as survey add ons if the demand is present.
Pins are manufactured overseas and imported. Stickers, apparel, and prints are produced by an assortment of small businesses local to me.
I understand shipping internationally can be expensive, and will do my best to reduce whatever costs I can on my end while also ensuring your package arrives safely. Please see the shipping estimate chart in the main campaign to get an idea of what to expect. I can ship outside the USA to many countries, keep in mind VAT and or other fees will also need to be collected. For some countries I cannot collect VAT/custom due for you, so you will need to pay that on post collection. I will not adjust the value on a customs form to avoid a charge for you.
Production hiccups and other delays do happen, and I promise to be upfront about situations when or if they come up. One reason I started ordering samples before a campaign was so I could address the most common problematic issues, such as color mismatches, fine details in the metal or screenprints, or uneven anodizing, before full production begins. By putting these checks in place production rolls out more smooth, or I'm less likely to need a reprint/replacement for hundreds of units. The real trick is finding the balance between being informative, timely, and spamming updates.
As the funds here go toward production, I do not offer refunds. But if your reward(s) arrive damaged, do not hesitate to reach out to me so I can facility an insurance claim and replace your order.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.