Frequently Asked Questions
Find answers to your questions
Project FAQ
You will get to pick the color of your bag(s) and/or pin(s) you want after the campaign ends. You will receive a survey via email where you can choose your desired items and select any additional items you want.
You will be charged after the campaign ends. Shipping will be charged separately after addresses are collected.
Unfortunately, due to new packing laws we cannot ship to Europe or Ireland. We are looking into affordable ways to be able to comply with these new general product safety regulations for the future. We also cannot ship to Mexico or anywhere on the USPS International Service Alerts Suspension List. Please note that international backers will be responsible for paying any import fees and taxes for our products.
We do not offer refunds. However, if there is a mistake with your order or if it arrives damaged, please reach out to us at [email protected] and we will correct it as soon as possible.
We will do our best to stay within the timeline. Delays with manufacturing may occur, but we will keep you updated every step of the way.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.