Frequently Asked Questions
Find answers to your questions
Project FAQ
The production is planned to complete by May 2025, so ideally everyone will get their pins by June 2025!
Unfortunately as of end of 2024, we are unable to ship to countries in the EU. For everywhere else, the post office may change their rules arbitrarily due to and not limited to strikes, natural disasters, and political climates. We will try our best to communicate with our backers if any shipment limit is encountered. Please note that we do not collect tax for the rewards, and backers are advised to double check your import tax obligations to prevent surprises!
Yes, all our shipments are sent tracked by default. However, the affordable service we are using for mailing hands parcels over to the countries' local postal services once it crosses borders and it will be up to the local service (i.e USPS for USA) to keep the tracking updated. There have been incidents where the tracking stops after touching ground, but typically the parcel will still arrive or be held at the nearest post office if delivery was missed. Please check with your nearest post office 4 weeks after you receive your tracking code in case they did not notify you regarding missed deliveries. Please email us at [email protected] if you have any questions about postage and we will be glad to help!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.