BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How does shipping work?
If you selected only digital rewards, you won't need to pay shipping. We'll send you your rewards via email. If you selected physical rewards that need to be shipped, shipping costs will be calculated and charged to you after the campaign, separately from your pledge contribution through your post-campaign BackerKit survey. These flat rates apply only to the physical items you've selected and are subject to changes depending upon shipping rates when the campaign ends. All orders are shipped through USPS and come with tracking. International backers are responsible for their own country's VAT or import taxes/fees. The USPS First Class packages have an estimated shipping time of 3-7 business days for USA locations and a 7-21 business day timeframe for everywhere else. Shipping times cannot be guaranteed and are subject to the USPS as well as your own country's mail delivery services. Please keep in mind that once the package is out of our hands, it's completely out of my control. When you receive your post-campaign backer survey, double check your shipping address. We can't held be responsible for mis-shipping your items to the wrong address if we don't receive the correct address. Please let me know ASAP if you need to change your shipping address before we finalize your shipment. When shipping internationally, we will make every effort to properly fill out customs forms. We abide by customs and shipping laws, which means we will indicate the package value as the cost of your order and mark it as merchandise. Please do not ask us to change the value of your package or mark it as a gift. We can't be held responsible if your country holds your package and/or requires extra payment to release it. You are responsible for all import taxes or fines. If we discover we cannot ship to your location, your order will be canceled and the non-digital rewards and shipping costs will be refunded post-campaign.
How do I review my pledge?
Check out this help doc on how to locate your pledge: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
How do I contact you?
You can leave a comment on our BackerKit campaign or email us at [email protected]. Please give us a few business days to respond, as we'll be doing some traveling during the campaign.