Frequently Asked Questions
Find answers to your questions
Project FAQ
Back In the Shadow of Glory and the Hit the Road Jack! campaign before both campaigns end to qualify for our special cross-collab incentives!
You may request a full refund at any time before production begins. Simply contact us through Backerkit or email, and we will process your refund promptly. Once manufacturing and fulfillment have started, we are unable to offer refunds, as funds will have been committed to production and shipping costs. However, if you encounter issues with your pledge (such as a lost or damaged package), please reach out to us for a resolution.
Hey! Yes we can combine shipping, send us an email with your backer number from Caught in the Rain and we'll happily combine shipping for you! Please note, if you opt to combine shipping with Caught in the Rain, you will receive your copy of In the Shadow of Glory later than our predicted timeline, to coincide with our fulfillment of Caught in the Rain.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.