Frequently Asked Questions
Find answers to your questions
Project FAQ
We will issue refunds up to December 31st, 2022 (platform and payment processor fees will be subtracted from the pledge amount). After that date, the funds raised will be invested in the game's development and the company's day-to-day operations. Unless there is a clear error on our part, sales will be considered final for tax purposes. Packages rejected due to unpaid customs fees, as well as packages delivered to the wrong location because the correct address was not communicated before the deadline, will not be refunded. If physical product shipping costs are not paid in BackerKit by the survey deadlines, your physical reward pledge will be converted to a digital reward pledge. There will be no refund for the difference, but any remaining funds will be available for you to spend on other PDF products. Physical orders from countries where we do not ship (see Shipping and Fulfillment) will not be refunded and will be converted to a digital reward pledge unless a valid address is provided (please make sure before you order). We reserve the right to judge each case individually.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.