Frequently Asked Questions
Find answers to your questions
Project FAQ
For this campaign, we’re shipping to the United States, Canada, and the United Kingdom.
No, TOMY US and TOMY UK are only accepting orders during our campaign for this limited-edition replica, which runs from September 23rd – October 23rd, 2025. Select retailers in Australia, France, and Germany will offer a limited number for purchase at a later date.
We're planning to begin shipping in early 2027.
All campaign pledge levels and shipping fees are charged in US dollars. Payments are processed after the end of the campaign, scheduled for 5 PM UK-BST / 12 PM US-Eastern on October 23, 2025. If a payment method or bank account is based in a currency other than US dollars, the total charge will reflect the currency exchange rate on the day the payment is processed.
TOMY offers a 12-month limited warranty on crowd-funded products from the date the crowd-funded product was delivered to you under normal and intended use and service against defective workmanship and material. For more information, review the Terms and Conditions at us.tomy.com. The same terms apply to crowd-funded products pre-ordered through TOMY UK.
No. The $50 USD per unit shipping fee is inclusive of VAT and Sales Tax. No additional customs, duties, or sales tax will be charged. Products will ship DDP (direct duty paid). Shipments to backers in the UK will originate from a UK warehouse.
Damage in transit is not covered under the product warranty, but if your package is damaged or lost in transit, you can file a claim with UPS: https://www.ups.com/us/en/support/file-a-claim.page Note that there are no shipper restrictions, so you would file the claim directly with UPS rather than TOMY US. In the unlikely event that UPS does not offer a full resolution, we request that customers then reach out to the TOMY US team at [email protected] to file a warranty claim.
Damage in transit is not covered under the product warranty, but packages are insured for up to $699 USD. If your package is damaged or lost in transit, you can file a claim with TOMY UK by emailing [email protected].
Batteries will be required, but the type and quantity is still being finalized. We'll share more updates about the battery requirements as the project progresses.
Yes, the voice will be William Daniels.
The replica is for display and comes fully assembled.
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.