Frequently Asked Questions
Find answers to your questions
Project FAQ
If you have any issues with your survey or other urgent concerns: please contact Backerkit support. https://www.backerkit.com/contact Backerkit support will forward your message to my email. Do not message me on my shops, social media, or comment on the campaign page - if you do that I may miss your message or lose track of it.
No, my stockists operate independently and I cannot bundle orders from them with campaign pledges.
If the campaign funding period is still in progress, you can cancel your pledge. If the campaign has ended, you have 14 days from the campaign end date to request a full refund. After this time no refunds will be given - this includes if you make duplicate orders, accidentally order addons, or make other mistakes with your survey! Please check your survey carefully. The only exception is if I am unable to ship to you, and this refund will be minus any Backerkit fees and taxes.
Yes, surveys will be unlocked right before the items ship to backers, so you can make any last-minute changes. If you change your selections at this time, and there are an insufficient number of items to cover your selections, you may receive a B-grade, be asked to select a different item, or have your pledge delayed by several months while more are made.
You can expect charges when the campaign ends, and right before pins ship to backers for those that purchase addons. Please also expect a charge for shipping shortly before pledges are shipped.
No, I'm no longer offering coupons for leftovers. The campaign is your only chance to get the items at the lowest prices.
For my complete pin grading policy, please see my About Page. https://ultrainfinitepit.tumblr.com/post/614695545520422912/about-and-faq
If you back my campaign and the FALLEN ANGELS campaign before both campaigns end, then you will qualify for our special cross-collab incentives.
No, any preorder items that do not reach their funding goal will be removed and you will not be charged for them.
Yes, any leftovers will be made available for a short time in my Etsy shop, and afterwards with my stockists -- after campaign fulfillment is complete. But no guarantees there will be leftovers of everything.
If it's before addresses are locked, you can change it by accessing your survey. If it's after addresses have been locked, please reach out to USPS directly - no replacements or refunds will be given if you input the wrong address.
No. If you want to add more pins to your pledge you can add them via the Addons menu - make sure to get the discounted addon if you pledge for four or more pins.
Leftovers may be available on Etsy or with my stockists, or only in-person depending on how many are left. The best and easiest way to guarantee getting them is to back both campaigns!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.