BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
When is shipping paid for?
Shipping is not included with the pledge and will instead be collected after surveys are locked.
What is the refund policy?
There will be no refunds or exchanges after your survey is locked. If your order is lost or damaged in the mail, keep damaged package for photos and contact me within 120 days of sent date (you will not receive replacement items for lost packages after longer than this) and I will send you the same items you ordered after package insurance goes through (can take 1-2 weeks after lost/damaged mail report). Also please note once all packages have been sent out to backers surveys will close and if you have not filled one out at that point you will forfeit your reward and your pledge will be considered a donation.
What happens with late surveys?
Surveys will be closed once a majority of people have answered and before pins go into manufacturing (see timeline) If you fill out your survey after this date pin selections may be limited since numbers will already be set. You will not be able fill out surveys after orders are sent out (more info in refund section of faq) Please pay attention to emails and updates to make sure you fill out your survey in time.