Walnut And Clam
CREATOR
13 days ago
Project Update: A Few Issues With The Backer's Survey
Hello everyone!
Thank you so much for everyone who already submitted or have attempted to fill out the backer's survey. Many of you might have experienced issues with selecting the kitty pins they want last Saturday, a few hours after I sent out the surveys to everyone. The issue was due to an error on my end, where the maximum number of pins available for each designs were set at 20 pieces max. When the maximum has reached after many of you have submitted your surveys, the system made all the pins unavailable as it thought the pins were out of stock! Thank you so much for everyone who have reached out and let me know that there was an issue, thus I was able to have it fixed as soon as I can. I have now set the maximum quantity of the Kitties of Whiskewood pins to infinite, so there shouldn't be anymore problem with selecting any of those designs you want. I am really sorry for the inconvenience this has caused, and thank you so much for all your patience while I tried to figure out what went wrong. If you have attempted to filled out the survey last Saturday and decided to put it aside due to this error, you can now go back in and finish your survey~
Next, a few of you have reached out asking about the freebie sketching kitty pin as it was not showing on your pledge. Just to clarify, the freebie sketching pin is only available for all the backers who have pledged for three or more pins during the campaign. This means that if you added-on more Kitties of Whiskerwood pins in the pledge manager after the campaign ended, you will not get the sketching kitty pin as a freebie. As for the sketching kitty pin not showing on your pledge, I am working with backerkit to see how I can have this resolved. Backerkit's support team is very helpful, and they told me there is a way that I can do that on my end. So no worries about having to manually add it on yourself. I will send out another update about this once I have it figured out. Thank you so much for all your patience!
Lastly, I got a request to make the individual stickers of the Kitties of Whiskerwood available in the pledge manager. I went ahead and made it available, so if that is something you are interested in, you can now go and get them! Just a quick note, when I am about to place an order with my manufacturer (sometime by the middle to end of May), I will be removing all the Kitties of Whiskerwood pins and stickers from the pledge manager, as I need to make sure I order enough items for everyone. So, if you haven't filled out your survey yet, please do so as soon as possible so that you can grab those add-ons if needed, and your prompt response is also highly appreciated as it will help me determine how many items I need to order.
Sorry for the long update, but that should cover everything! Thank you so much for your attention. Please feel free to reach out if you have any other questions or concerns. Have a wonderful day~
Catherine @WalnutAndClam
Thank you so much for everyone who already submitted or have attempted to fill out the backer's survey. Many of you might have experienced issues with selecting the kitty pins they want last Saturday, a few hours after I sent out the surveys to everyone. The issue was due to an error on my end, where the maximum number of pins available for each designs were set at 20 pieces max. When the maximum has reached after many of you have submitted your surveys, the system made all the pins unavailable as it thought the pins were out of stock! Thank you so much for everyone who have reached out and let me know that there was an issue, thus I was able to have it fixed as soon as I can. I have now set the maximum quantity of the Kitties of Whiskewood pins to infinite, so there shouldn't be anymore problem with selecting any of those designs you want. I am really sorry for the inconvenience this has caused, and thank you so much for all your patience while I tried to figure out what went wrong. If you have attempted to filled out the survey last Saturday and decided to put it aside due to this error, you can now go back in and finish your survey~
Next, a few of you have reached out asking about the freebie sketching kitty pin as it was not showing on your pledge. Just to clarify, the freebie sketching pin is only available for all the backers who have pledged for three or more pins during the campaign. This means that if you added-on more Kitties of Whiskerwood pins in the pledge manager after the campaign ended, you will not get the sketching kitty pin as a freebie. As for the sketching kitty pin not showing on your pledge, I am working with backerkit to see how I can have this resolved. Backerkit's support team is very helpful, and they told me there is a way that I can do that on my end. So no worries about having to manually add it on yourself. I will send out another update about this once I have it figured out. Thank you so much for all your patience!
Lastly, I got a request to make the individual stickers of the Kitties of Whiskerwood available in the pledge manager. I went ahead and made it available, so if that is something you are interested in, you can now go and get them! Just a quick note, when I am about to place an order with my manufacturer (sometime by the middle to end of May), I will be removing all the Kitties of Whiskerwood pins and stickers from the pledge manager, as I need to make sure I order enough items for everyone. So, if you haven't filled out your survey yet, please do so as soon as possible so that you can grab those add-ons if needed, and your prompt response is also highly appreciated as it will help me determine how many items I need to order.
Sorry for the long update, but that should cover everything! Thank you so much for your attention. Please feel free to reach out if you have any other questions or concerns. Have a wonderful day~
Catherine @WalnutAndClam
Comments
12