Frequently Asked Questions
Find answers to your questions
Project FAQ
Absolutely yes! When you have received your pledges (cards, plush or add-ons) you will have 30 days from the date of delivery (when you get the package) to ask for a refund. All we will ask is that you return the package to us and we will return your original pledge amount, no questions asked. Please do note the refund will be for the amount pledged and will only be issued if you are using the exact same email address as you pledged with.
Absolutely! I want to create things you want. One of my favourite things about crowdfunding is the direct communication between backers and creators. If you have an idea, absolutely get in touch and we will discuss it. I will then take each suggestion on board and we will determine if its feasible financially and practically. I will always listen, I can't promise I will always do everything, but I will listen and I will try to incorporate as much feedback and community improvements as possible while still sticking to the timeline for the campaign.
To pledge you select the reward tier you're interested in and make your pledge. You can choose from various pledge levels offering different combinations of cards and plush toys. You can also change your pledge or add on additional items if you want a combination that isn't offered in the standard pledges. If you have any questions or feedback, let me know and I will try to make it happen for you!
For sure! You can edit your response to the survey anytime before ship the products to reflect your new address and we will then send it to the new address. If the survey has been locked, it is because the products are ready to ship (or almost ready and we are about to charge for shipping). Addresses are locked when the survey is locked, usually about 30 days before the items ship (when shipping is charged the addressed will be locked). If you need to change if after that date, get in contact with me/backerkit directly and we will find a solution!
We will send out items as quickly as possible once production and manufacturing is completed. The deck of cards are the most ready, with finalized samples already available. For the Plushies, we have samples for Tigger, Eeyore, Winnie and Piglet already made. These will be improved based on community feedback and then go into the full production run. For the other plush designs, we have the initial concept art ready, but we don't have the samples on hand (samples are really really expensive to get made, sorry I couldn't afford to do them all upfront). That means these will take a little longer than the other plushies. As a result, I plan on getting everything finished and shipped to all of you by October 2024!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.