BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Do you offer refunds?
Absolutely yes! When you have received your pledges (cards, plush or add-ons) you will have 30 days from the date of delivery (when you get the package) to ask for a refund. All we will ask is that you return the package to us and we will return your original pledge amount, no questions asked. Please do note the refund will be for the amount pledged and will only be issued if you are using the exact same email address as you pledged with.
I have an idea or suggestion, will you listen?
Absolutely! I want to create things you want. One of my favourite things about crowdfunding is the direct communication between backers and creators. If you have an idea, absolutely get in touch and we will discuss it. I will then take each suggestion on board and we will determine if its feasible financially and practically. I will always listen, I can't promise I will always do everything, but I will listen and I will try to incorporate as much feedback and community improvements as possible while still sticking to the timeline for the campaign.
How do I pledge?
To pledge you select the reward tier you're interested in and make your pledge. You can choose from various pledge levels offering different combinations of cards and plush toys. You can also change your pledge or add on additional items if you want a combination that isn't offered in the standard pledges. If you have any questions or feedback, let me know and I will try to make it happen for you!
I am moving house before orders are pledged, can I change my address?
For sure! You can edit your response to the survey anytime before ship the products to reflect your new address and we will then send it to the new address. If the survey has been locked, it is because the products are ready to ship (or almost ready and we are about to charge for shipping). Addresses are locked when the survey is locked, usually about 30 days before the items ship (when shipping is charged the addressed will be locked). If you need to change if after that date, get in contact with me/backerkit directly and we will find a solution!
When will I receive my rewards?
We will send out items as quickly as possible once production and manufacturing is completed. The deck of cards are the most ready, with finalized samples already available. For the Plushies, we have samples for Tigger, Eeyore, Winnie and Piglet already made. These will be improved based on community feedback and then go into the full production run. For the other plush designs, we have the initial concept art ready, but we don't have the samples on hand (samples are really really expensive to get made, sorry I couldn't afford to do them all upfront). That means these will take a little longer than the other plushies. As a result, I plan on getting everything finished and shipped to all of you by October 2024!