BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Can I ship my pledge to two different places?
Yes! But you’ll need to email me @ [email protected] and pay for the extra shipping.
Refund Policy
There will be no refunds once the pins are in production. If you have an issue with your order please reach out to me. I can replace any damaged items or messed up orders.
What happens if I forget to do my survey?
I try to leave surveys open as long as I can, however, once production begins I cannot promise I’ll have the items you want. Once surveys are closed and the project has been fulfilled all unfinished surveys’s pledges are considered donations. Please reach out to me at [email protected] and I will try my best to help you and get the items you want out to you but I can’t make any promises. If you have external factors preventing you from finishing your pledge please please please reach out to me so we can work something out.