BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
Why do we call the collection Momo?
Well, because “Momo” just feels as cute and cuddly as these little wooden cats themselves! Plus, it’s short, sweet, and fun to say, kind of like the cats’ playful vibe. Honestly, once you meet them, you’ll totally get it. They’re so Momo!
Do you offer group pledging?
You can save on shipping cost by teaming up with your friends and buddies, and placing an order for more copies to the same address. The exact shipping fee saving will be reflected on the pledge manager after the campaign.
When do the product ship?
Our plan is to fulfill all of our backers no late than Aug 2025.
Will you be shipping internationally?
Yes, we ship worldwide! You can find the estimated shipping costs listed in the shipping section of the campaign.
I will be moving before rewards are scheduled to ship. Can I change my address?
Yes! You can edit your survey responses at any time by logging into your BackerKit account. This includes your pledge level, add-ons, and address. Addresses will be locked about a month before rewards are shipped. If you need to update your address after it’s locked, don’t worry - just reach out to us, and we’ll do our best to help!
What is the refund policy?
REFUND POLICY Mokuomo follows the standard crowdfunding terms for refund. This means that we will provide a full refund if the request is received within 14 days from the end of the campaign. Any request made after this period will be at the discretion of Mokuomo and will be a maximum of 90% of the pledge cost due to operational and card fees already paid by Mokuomo. DAMAGED PRODUCTS We guarantee that the packages you receive from us will be complete and include all the items in perfect condition. In the case of any missing or damaged items, take a picture and send us a comprehensive request through the email [email protected] and we will replace everything free of charge. In the case of minor cosmetic damage to external boxes, replacement will be decided on a case by case basis. RETURNING PRODUCTS If you fail to accept your package when it is delivered, we can reship your pledge. However, the reshipping cost will need to bear by backers.