Frequently Asked Questions
Find answers to your questions
Project FAQ
Once the campaign is over, around early March, you will be sent a little survey! In there is where you'll be able to select from any unlocked designs for items you selected that were not specified.
Refunds and cancellations will not be accepted after your payment has processed, so please cancel your pledge before the campaign ends if you change your mind! If you do not fill out your survey after 3 months of the communicated deadline, your pledge will be assumed as a donation.
You can see the "timeline" section of the project story for more in depth info, but APPROXIMATELY- pin only pledges will ship around Late June - August! Plush only + plush pin combo (if plush are unlocked) will be about October - December! These are assuming no delays- keep an eye out for updates if anything changes this!
All rewards will ship with insurance! You MUST contact me as SOON as you suspect this is the case, and we can open a claim. The deadline to do so is no later than 60 days from the date of mailing. After that I will NOT be able to offer a refund or replacement!
Shipping will be charged right before fulfillment, so that I have the most accurate cost with items in hand! So around June for pin only pledges, and Oct-Dec (depending on when they are fulfilled) for any plush pledges!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.