BackerKit FAQ
How does BackerKit crowdfunding work?
Crowdfunding is a collaborative way to bring ideas and projects to life. Project creators post their idea for a project, and backers pledge money to make the project possible. Backers get behind the scenes access and backer-only rewards, which can include exclusive products, special pricing, creative input, content, and more.
To become a backer, select a pledge level that features the reward(s) you would like to receive when the project is successfully completed and make your contribution.
All-or-nothing crowdfunding model: The creator sets a funding goal and a deadline to raise funds. If the project does not meet the goal by the deadline, backers credit cards are not charged and no money changes hands.
Crowdfunding projects can happen at various stages of the creative process. Make sure to check the estimated timeline of when rewards will be delivered. Project creators will keep you updated on the progress toward completion and delivery of your rewards.
Backing a crowdfunding campaign is not the same as purchasing an item from a store. When you back a campaign you are supporting the creation of something new. Rewards are almost always delivered, but are not guaranteed.
When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
What happens after the campaign is over?
The Creator will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable.
The survey will be sent to the email address we have on file with your pledge.
Any additional payment will be charged when you complete your survey and confirm your order.
Project FAQ
How do I choose which plushie/pin I want?
Once the campaign is over, around early March, you will be sent a little survey! In there is where you'll be able to select from any unlocked designs for items you selected that were not specified.
What is your refund/cancellation policy?
Refunds and cancellations will not be accepted after your payment has processed, so please cancel your pledge before the campaign ends if you change your mind! If you do not fill out your survey after 3 months of the communicated deadline, your pledge will be assumed as a donation.
When will my rewards ship?
You can see the "timeline" section of the project story for more in depth info, but APPROXIMATELY- pin only pledges will ship around Late June - August! Plush only + plush pin combo (if plush are unlocked) will be about October - December! These are assuming no delays- keep an eye out for updates if anything changes this!
What if my rewards are stolen/lost/damaged?
All rewards will ship with insurance! You MUST contact me as SOON as you suspect this is the case, and we can open a claim. The deadline to do so is no later than 60 days from the date of mailing. After that I will NOT be able to offer a refund or replacement!
When will I be charged for shipping?
Shipping will be charged right before fulfillment, so that I have the most accurate cost with items in hand! So around June for pin only pledges, and Oct-Dec (depending on when they are fulfilled) for any plush pledges!