Project Update: Fulfillment Delays Explanation
Hi everyone,
I wanted to apologize profusely for the delay in fulfillment of some remaining international pledge orders for this campaign. I'm going to do my best to explain what has caused this, not because I want to make excuses for myself, but because you all deserve better communication and I've been falling short recently.
Firstly, I want to say I am extremely grateful for the support Tiny Warriors has recieved, and I never wanted you guys to feel cheated or disappointed. To put it simply, Tiny Warriors was always an ambitious project, but even still I never ever projected the sheer scale that it would reach. Of course this is something I'm unspeakably grateful for. At the same time, its a scale I was quite ill prepared to handle to say the least. I had the support of my business partner Squiidg to run the campaign, and recruited help from some friends and family to pack hundreds of orders. Still the sheer workload of fullfillment became a lot for me and I could have done more to outsource certain work so that I could stay more on top of it.
The long and short of it is that I began encountering problems left and right with the shipment of international orders, some to the tune of huge unexpected shipping company fees which I've had to try my best to offset, and this lead into a huge executive dysfunction crash that honesty lasted multiple months. I am extremely ashamed to say it but for the last few months I allowed myself to fall extemely behind both my etsy orders and international order fulfillment for campaign pledges. I would block out all messages and emails for several weeks until they piled up and became more and more daunting. I entered a cycle of shame and burnout that self perpetuated. This obviously does not excuse my lack of accountability and I am terribly sorry for treating everybody this way, I just hope I can convey that it's a result of an internal struggle within myself and not an intent to scam or decieve anybody.
Some Etsy orders have been shipped already - this is only because international shipping through Etsy is extremely simple and streamlined in comparison to othet avenues. So when I fell behind on shipping orders it was simpler for me to chip away at the backlog of Etsy orders, but this was wrong of me. I should have prioritized Tiny Warriors pledges above all else even with the difficulties and I apologize for mismanaging priorities in this way.
If you have not recieved your pledge rewards yet, I do have it - please don't worry that I've run out of stock or anything of that nature, I have your order packed and awaiting labeling and shipment. Before the end of the year I am hoping to have completely caught up on my backlog of orders. Once again I am deeply sorry for the lack of communication and for hurting anybody's trust in me. I am making considerations for how best to avoid a scenario like this in the future including taking on less of the work myself and getting help from others to keep everything in check and avoid burnout like this again. I also want to do the best I can within my ability to make it up to anybody whose pledge reward is late. I'm unsure what the best feasible way to do that is, if anybody would be interested I could offer additional items as compensation or a significant discount code for any future orders, please let me know what you feel is most appropriate so I can make this as right as I can.
Thank you for reading, please don't hesitate to reach out with any questions or concerns and I will do my best to stay diligent with this. I am once again very sorry for the inconvenience and I hope at least that this explanation can help you all understand where I am coming from without excusing the delays.
Thank you for supporting Tiny Warriors.
Soupy
I wanted to apologize profusely for the delay in fulfillment of some remaining international pledge orders for this campaign. I'm going to do my best to explain what has caused this, not because I want to make excuses for myself, but because you all deserve better communication and I've been falling short recently.
Firstly, I want to say I am extremely grateful for the support Tiny Warriors has recieved, and I never wanted you guys to feel cheated or disappointed. To put it simply, Tiny Warriors was always an ambitious project, but even still I never ever projected the sheer scale that it would reach. Of course this is something I'm unspeakably grateful for. At the same time, its a scale I was quite ill prepared to handle to say the least. I had the support of my business partner Squiidg to run the campaign, and recruited help from some friends and family to pack hundreds of orders. Still the sheer workload of fullfillment became a lot for me and I could have done more to outsource certain work so that I could stay more on top of it.
The long and short of it is that I began encountering problems left and right with the shipment of international orders, some to the tune of huge unexpected shipping company fees which I've had to try my best to offset, and this lead into a huge executive dysfunction crash that honesty lasted multiple months. I am extremely ashamed to say it but for the last few months I allowed myself to fall extemely behind both my etsy orders and international order fulfillment for campaign pledges. I would block out all messages and emails for several weeks until they piled up and became more and more daunting. I entered a cycle of shame and burnout that self perpetuated. This obviously does not excuse my lack of accountability and I am terribly sorry for treating everybody this way, I just hope I can convey that it's a result of an internal struggle within myself and not an intent to scam or decieve anybody.
Some Etsy orders have been shipped already - this is only because international shipping through Etsy is extremely simple and streamlined in comparison to othet avenues. So when I fell behind on shipping orders it was simpler for me to chip away at the backlog of Etsy orders, but this was wrong of me. I should have prioritized Tiny Warriors pledges above all else even with the difficulties and I apologize for mismanaging priorities in this way.
If you have not recieved your pledge rewards yet, I do have it - please don't worry that I've run out of stock or anything of that nature, I have your order packed and awaiting labeling and shipment. Before the end of the year I am hoping to have completely caught up on my backlog of orders. Once again I am deeply sorry for the lack of communication and for hurting anybody's trust in me. I am making considerations for how best to avoid a scenario like this in the future including taking on less of the work myself and getting help from others to keep everything in check and avoid burnout like this again. I also want to do the best I can within my ability to make it up to anybody whose pledge reward is late. I'm unsure what the best feasible way to do that is, if anybody would be interested I could offer additional items as compensation or a significant discount code for any future orders, please let me know what you feel is most appropriate so I can make this as right as I can.
Thank you for reading, please don't hesitate to reach out with any questions or concerns and I will do my best to stay diligent with this. I am once again very sorry for the inconvenience and I hope at least that this explanation can help you all understand where I am coming from without excusing the delays.
Thank you for supporting Tiny Warriors.
Soupy
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