Project Update: Frustrating Update
Hello friends,
I'm unfortunately here with a frustrating update.
It's come to my attention that my sales rep is no longer with my pin manufacturer. We've been assigned a new sales rep, and I'm pretty sure I've overwhelmed the poor woman. :(
Between comic Kickstarters, Pintopia, and this campaign, we've a number of pending pin designs. I submitted each order via email, separate emails, and it seems details got crossed on their end. Although I diligently kept each order on its own email chain, my comic pins came back with Jeffery's numbered backstamp, and my dice pins came back with the Modern Medusa plating options.
After weeks of back and forth, trying to straighten out all the details, I've come to the decision to cancel all my pending orders and start over from fresh. Submitting, proofing, and approving one design at a time.
This is proving to be a long a grueling process that I'm still in the middle of. However, a) our manu does good work, so I know we'll be happy with the quality and look of the pins, and this is still (probably) faster than finding and vetting another manufacturer and b) we'll know each pin is made correctly without error.
I've prioritized the Modern Medusa pin before the others as it's a standalone and other campaigns have multiple designs.
I'm frustrated with this setback, but at least things are moving in the right direction again. I appreciate all your support and your patience as I work through this. I'm really hoping to have a positive update soon.
I'm unfortunately here with a frustrating update.
It's come to my attention that my sales rep is no longer with my pin manufacturer. We've been assigned a new sales rep, and I'm pretty sure I've overwhelmed the poor woman. :(
Between comic Kickstarters, Pintopia, and this campaign, we've a number of pending pin designs. I submitted each order via email, separate emails, and it seems details got crossed on their end. Although I diligently kept each order on its own email chain, my comic pins came back with Jeffery's numbered backstamp, and my dice pins came back with the Modern Medusa plating options.
After weeks of back and forth, trying to straighten out all the details, I've come to the decision to cancel all my pending orders and start over from fresh. Submitting, proofing, and approving one design at a time.
This is proving to be a long a grueling process that I'm still in the middle of. However, a) our manu does good work, so I know we'll be happy with the quality and look of the pins, and this is still (probably) faster than finding and vetting another manufacturer and b) we'll know each pin is made correctly without error.
I've prioritized the Modern Medusa pin before the others as it's a standalone and other campaigns have multiple designs.
I'm frustrated with this setback, but at least things are moving in the right direction again. I appreciate all your support and your patience as I work through this. I'm really hoping to have a positive update soon.
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