Frequently Asked Questions
Find answers to your questions
Project FAQ
Yes! We have recently completed the steps required by the GPSR to ship into the EU from the US. We have an EU based representative, so we shouldn't have any issues getting your phoenixes to you! Extra good news! Our collab partner also ships into the EU, so you'll get to take full benefit of all the collab rewards!
No, shipping is collected afterwards once the project is fully funded. Shipping is not included in the pledge price. We are estimating shipping costs to be: USA: $5-10 Canada: $15-20 Everywhere Else: $20-30 We always try to search around for the best prices for shipping and will try to find the best rates at the time of shipping. These rates are subject to change. Note: Any regional taxes and import fees will be the responsibility of the backer. They are not collected with your pledge.
So! For our campaign: 1. $5 Reservation: Reserving your pledge early gets you a free pluto pin 2. Early Bird: Backing in the first 48-hours gets you a free mars rover pin 3. Returning Backer: If you've backed any of our previous campaigns before, you'll receive a free Cecil Across the Stars pin 4. Collab Rewards: If you back our Pintopia collab partner "The Obscure Celestial" you will receive 2 Free Keychains. One from each of us! 5. If you back three or more Pintopia projects under the "Spaced Out" banner, you'll get one free sticker from each of them PLUS! If you keep your eyes on the campaign throughout, we'll be doing giveaways. We also plan on applying a few free rewards to stretch goals! We'll add more when we announce those!
BackerKit FAQ
BackerKit Crowdfunding is an all-or-nothing collaborative funding platform. Creators share their project ideas and set a funding goal with a deadline. Backers pledge money to help make the project possible.
If the project meets its goal by the deadline, pledges are charged and the creator moves forward. If it doesn’t, no one is charged.
Backers often receive special rewards for their support, such as:
- Exclusive products
- Bonus rewards for backing related projects
- Discount pricing
- Behind-the-scenes updates
- Creative input opportunities
Pledging in crowdfunding is a commitment to support the creation of a new product or project. Unlike a traditional purchase, you're not buying an item that already exists. Instead, your contribution helps bring a creative idea to life, and in return, you typically receive rewards (such as the product itself) as a thank you for your early support.
- Select a pledge level with the reward(s) you would like to receive
- Select any add-ons
- Confirm your pledge!
- You are charged only if the campaign meets its funding goal.
- Charges happen when the campaign ends, not when you pledge.
The creator will send you a survey to:
- Ask you for more information about your rewards (selecting options, etc)
- Collect shipping information
- Offer additional items you may want to add to your pledge
- Collect shipping fees (if applicable)
The survey will be sent to the email address we have on file with your pledge. Additional payments are charged when you complete the survey.
Only the project creator and the BackerKit Support Team can see your pledge and contact information. Other backers and the public cannot see your individual pledge amount or personal details.
You can change or adjust your pledge level and add-ons before the campaign ends. After the project concludes, cancellations or changes are at the creator's discretion and may depend on what stage the project is in.
Overtime Mode extends your campaign past its original end time to give backers a final chance to make their pledge. It will add an additional 10 minutes past the end time as long as pledges keep coming in. The campaign will end when there is a 10-minute period without any new pledges.